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Crisis Communication Levels
Crisis Communication Levels


Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Team leader or all team members must leave the country

Individual team members must leave the country

Prepare: Evacuation Imminent

International Crisis Evacuation Assistance

Heightened risk of evacuation, visa, or business-related exits or deportation.

Review all Evacuation Preparedness Plans to decide if evacuation routes, etc. are up to date.

Review the recommended individual stay-go assessment to determine next steps

Field leaders will follow the safety and well-being priorities for removal from a crisis situation as outlined on the International Risk Priorities 

Standard overseas operating levels and risks


UI Expand
titleEvacuation Trigger Points for Action

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Evacuation Trigger Points for Action
Evacuation Trigger Points for Action


Steps to Reduce Probability and Consequences

  1. Create sustainable business practices, timelines, and Evacuation practices
  2. Keep up to date with latest news in the region -Helpful International Risk Management Resources
  3. Maintain awareness of visa processes and adjust accordingly
  4. Maintain awareness of government surveillance and keep in close contact with team leader
  5. Maintain security policies and practices


Applicable Corporate Policies

Note

Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

Level 5: Crisis Management Team is stepping in to now manage the situation. This is a major crisis resulting in ongoing disruption to operations or the threat now inhibits the ability of the team to safely continue. 

Specific Readiness Level To Determine Next Steps

...

Steps to Reduce Probability and Consequences

  1. Practice situational awareness and communicate routinely with the Global Security Advisor
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation

Applicable Corporate Policies


Crisis Resolution Protocol

  • As soon as you are able, begin documenting and gathering information 
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team memberWhen you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all personnel that might be affected
  • Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
  • Contact the nearest U.S. Embassy or Consulate 
  • If there are any missing persons, simultaneously follow the missing persons contingency plan
  • Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • If possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
  • . This includes the visa and legal standing of each member.
  • If appropriate and with the consultation of the International Crisis Manager, seek clarity on the situation with the appropriate government office If it will not raise suspicions
  • Begin caring for all affected Team Members
  • Coordinate all actions with the International Crisis Manager. Reliant may advise you to reach out to request evacuation/travel assistance through our insurance provider (See: International Crisis Evacuation Assistance)
  • Consider all actions through the lens of protecting local believers
  • International Risk Assessment will be preformed before returning
  • Return or Resumption of Operations After An EvacuationShare a copy of your report with Reliant