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Crisis Communication Levels
Crisis Communication Levels

Note

Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

Level 5: Crisis Management Team is stepping in to now manage the situation. This is a major crisis resulting in ongoing disruption to operations or the threat now inhibits the ability of the team to safely continue. 

Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Declaration of war with significant anticipated effects in the country/region of operation

War seriously discussed in the political climate with calls for immediate action or significant acts of war targeting the country/region of operation

Armed conflict not located within the country/region of operation or acts of war are in the realm of political rhetoric

Generalized political disagreements


Steps to Reduce Probability and Consequences

  1. Practice situational awareness (Color Codes for Situational Awareness) and communicate routinely with the Global Security Advisorteam leader
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation

Applicable Corporate Policies


Crisis Resolution Protocol

...

  • Determine the location and status of all personnel that might be affectedAssign
  • Notify personnel to investigate of the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
  • Contact the nearest U.S. Embassy or Consulate 
  • If there are any missing persons, simultaneously follow the missing persons contingency plan
  • situation, preferably in person
  • Activate Shelter in Place Protocols Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • If possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
  • Prepare for immediate Evacuation if necessary
  • As soon as you are able, begin documenting and gathering information 
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • Contact the nearest Embassy and Consulate Assistance for pertinent information 
  • If there are any missing persons, simultaneously follow the Contingency Planning: Missing Person
  • Follow all ICMT instructionsShare a copy of your report with Reliant