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Comment: "Express Scripts" for consistency throughout when not part of a web address; various small editing changes

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Express Scripts
Websitewww.Express-Scripts.com
Phone Number1-800-555-3432
Mailing address for claims

Express Scripts

P.O. Box 14711

Lexington, KY 40512

RXGroupABSBC01
RXBin610014

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Through the Home Delivery Service, you can purchase up to a 90-day supply of most prescription medications. In most cases the Home Delivery Service provides significant cost-savings compared to filling a prescription at a local drugstore or pharmacy.   There may be limitations on some prescriptions, such as controlled medications, subject to state and federal dispensing limitations. For more details on the Home Delivery Service - , see the FAQ section below.  

How to

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Access Your Card Online

If you need to download a copy of your card go to Express-scriptsScripts.com and Under the menu options Select: Benefits - Forms and Cards - Print a member ID Card. 

Tip
titleSmartphone App

Download the Express - Scripts app to refill prescriptions, check an order status, view your medications, or access a digital version of your Prescription ID Card.

FAQ

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titleHow can I maximize my savings and utilize the Home Delivery Service?

To maximize your savings, ask your doctor to write your prescription for a three-month supply, with refills as appropriate, instead of a one-month supply with refills. It is important to ask for a three-month supply, instead of a one-month supply, in order to benefit from the home delivery service through Express - Scripts. 

The actual quantity or days' supply you can receive may vary for each medication you use. Your doctor's instructions on how to take the medication, as well as state and federal dispensing guidelines and how the medication is packaged, may impact the quantity or days' supply you can receive.

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titleHow do I send Express-Scripts a new prescription?

If you have a prescription from your doctor:

Log on to Express-scriptsScripts.com and Download download and print a home delivery form. This form can be found under the Menu menu option: Benefits - Forms and Cards. Mail the completed form and your prescription(s) to the address indicated on the form.

If you are going to see your doctor:

Before you go to your doctor, download the mail order fax form. This form can be found on the Express-scriptsScripts.com website under the Menu menu option: Benefits - Forms and Cards - subheading: To request a new prescription from your doctor.  Bring the form to your Doctors doctor's office and ask your doctor to fill it out and fax it to the number indicated on the form. Only your doctor may fax the completed form to Express - Scripts.  Alternatively  Alternatively your doctor can e-Prescribe prescribe if applicable. 

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titleCan I transfer my prescriptions from a retail pharmacy to Express-Scripts home delivery pharmacy?
If you have existing maintenance prescriptions that are eligible, you can request to have them transferred from a retail pharmacy and delivered to you through Express - Scripts home delivery pharmacy. To review your home delivery opportunities, go to the Home page and for any medication that displays a purple "Transfer to Home Delivery" option, click the button, then select the item and click "Add to Cart." After you add your retail medication to the cart, you will need to go through the checkout process in order to finalize the transfer to home delivery. Express Scripts will then reach out to your doctor to receive their approval. 
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titleHow long does it take to get my medications when I use home delivery?

First-time orders are usually delivered within 8 to 11 days after we receive your order is received.

  • Refills usually arrive in less time. Refills ordered online are usually delivered within 3 to 5 days after Express - Scripts receives your order. If you mail in a refill, please allow 6 to 9 days for delivery.
  • Renewals ordered online are usually delivered in 5 to 8 days once Express - Scripts receives your physician's approval of the renewal. Renewals that are mailed usually arrive 7 to 11 days after the order is received.
  • New and renewal prescriptions faxed from your doctor's office are usually delivered in 5 to 8 days. Please allow 24 to 48 hours for the prescription to appear online once your doctor has faxed the prescription.

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titleWhat if I need to speak with a pharmacist?
Express - Scripts has registered pharmacists available 24 hours a day, seven days a week to answer any questions about your medications. Please call the toll-free Customer Service number on your member ID card (1-800-555-3432).
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titleHow do I pay for my medicine?

The most convenient way to pay for your prescriptions is with Express - Scripts Autopay service. Autopay lets you tell Express - Scripts which credit card, debit card or checking account you'd like us to charge for all prescription orders linked to your member ID number (including prescriptions for members covered by your benefits). You can even set this up using your HSA.

  • To sign up for Autopay, choose the Autopay option the next time you order online. Or, you can call the toll-free Customer Service number on your member ID card (1-800-555-3432).
  • If you prefer to go through that process for every one of your orders, you could charge your prescriptions to a credit card, debit card or a checking account, or use our digital wallet options of PayPal and MasterPass each time you ask Express Scripts to send you medicine. If you order online, just follow the prompts during the checkout process. 
  • Finally, you can ask Express - Scripts to bill you. Then you could pay the bill online or send that bill back to Express - Scripts in the mail with a credit card, debit card or check.

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