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It is the responsibility of the summer program’s leadership (not Reliant) to work with the participants who can not pay their program fees on time.  The policies may state that there is a late fee for late fee payments.  That late fee is enforced at the discretion of the program director and finance administrator.  You will need to notify the Reliant special events coordinator if you want to add a late fee to a participant.  This Payment Appeal Form can be used to help with participants who are requesting an extension for when their program fees are due.  This is for the summer program collections administrator to use and keep and not to be sent back to Reliant.  It is the responsibility of the program’s leadership to work with the students who have not paid their program fees.  We suggest assigning a missionary member to the participant to help give guidance and accountability to students needing financial help. 

 

 

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Sometimes participants do not know that they have overpaid.  (It is common for participants to pay $5 extra because of the $695 fee and not realize it).

 

 

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If the Reliant gift processing department receives a payment for an amount over what is owed this is the process they will follow...

  • Notify the events coordinator of the over payment and the events coordinator will temporarily raise the participant fee so the payment can 
    be added to their name.  (To raise the fee, open up the individual event registrant and click on the arrows next to the fee you'd like to raise (usually the program fee)- always leave a comment to explain why).

  • If the amount is over $25 it is policy that Reliant will automatically issue a refund to the participant. The events coordinator will contact the LT director to let them know of the refund, but will not need LT director approval per approved policy.

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So for those overpayments under $25...

  • Reliant will notify the participant and document that they have made an overpayment and give them 30 days to request a refund prior to Reliant applying this overpayment as just a larger payment towards the event. 

  • If they give their permission to donate the overpaid fee to the event then we will keep the participants fee at the new raised fee permanently.  (assuming it is a small over payment of $20 or under).  If the over payment is a large sum we will need to move the over payment amount over as an anonymous donation to the event rather than an additional event fee for the individual. 
  • If they would like their over payment refunded, the special events coordinator will contact the LT program director for approval for the refund.  If the over payment was made by check then the events coordinator will create a check request and the check will be mailed to the participant.  If the over payment was made by credit card the gift processing department will refund the credit card. Click here for more detailed instructions about refunds.
  • Once the fee has been refunded the events coordinator will need to change the event registration fee back to the original fee so that the participant does not show an outstanding balance on their registration. 

One participant's over payments to the program will not be switched to another student’s underpaid registration.

 

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