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Sometimes participants do not know that they have overpaid.  (It is common for participants to pay $5 extra because of the $695 fee and not realize it).  

 

Excerpt

If the Reliant gift processing department receives a payment for an amount over what is owed this is the process they will follow...

  • Notify the

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  • events coordinator of the over payment and the

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  • events coordinator will temporarily raise their fee so the payment

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  • can 
  • be added to their name.  
  • The

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  • events coordinator will then email the participant to ask if they want to donate the extra payment or have it refunded. 
  • If they give their permission to donate the overpaid fee to the event then we will keep the participants fee at the new raised fee permanently.  (assuming it is a small over payment of $20 or under).  If the over payment is a large sum we will need to move the over payment amount over as an anonymous donation to the event rather than an additional event fee for the individual. 
  • If they would like their over payment refunded, the special events coordinator will contact the program director for approval for the refund.  If the over payment was made by check then the

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  • events coordinator will create a check request and the check will be mailed to the participant.  If the over payment was made by credit card the gift processing department will refund the credit card.
  • Once the fee has been refunded the events coordinator will need to change the event registration fee back to the original fee so that the participant does not show an outstanding balance on their registration. 

One participant's over payments to the program will not be switched to another student’s underpaid registration.

 

They  They could however, request a refund for their over paid fees and then follow the directors below under donating towards payments for other participant program fees. 

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