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It is the responsibility of the summer program’s leadership (not Reliant) to work with the participants who can not pay their program fees on time.  The LT policies may state that there is a late fee for late fee payments.  That late fee is enforced at the discretion of the LT program director and LT finance administrator.  This Payment Appeal Form can be used to help with participants who are requesting an extension for when their program fees are due.  This is for the summer program collections administrator to use and keep and not to be sent back to Reliant.  It is the responsibility of the program’s leadership to work with the students who have not paid their program fees.  We suggest assigning a staff member to the participant to help give guidance and accountability to students needing financial help. 

Sometimes participants do not know that they have overpaid.  (It is common for participants to pay $5 extra because of the $695 fee and not realize it).  

If the Reliant gift processing department receives a payment for an amount over what is owed this is the process they will follow...

• Notify the special events coordinator of the over payment and the special events coordinator will temporarily raise their fee so the payment can be added to their name.  
• The special events coordinator will then email the participant to ask if they want to donate the extra payment or have it refunded. 
• If they give their permission to donate the overpaid fee to the event then we will keep the participants fee at the new raised fee permanently.  (assuming it is a small over payment of $20 or under).  If the over payment is a large sum we will need to move the over payment amount over as an anonymous donation to the event rather than an additional event fee for the individual. 
• If they would like their over payment refunded, the special events coordinator will contact the program director for approval for the refund.  If the over payment was made by check then the special events coordinator will create a check request.  If the over payment was made by credit card the gift processing department will refund the credit card.

One participant's over payments  One student’s already made overpayments to the program will not be switched to another student’s underpaid registration.  They could however, request a refund for their over paid fees and then follow the directors below under donating towards payments for other participant program fees. Students who have over paid can either have the over payments refunded by calling Reliant directly or they can donate that over payment to the summer program’s general fund with the approval of that student. Students that wish to donate their overpayments to the programs general fund need to let the Summer Programs Coordinator know so that this can be adjusted in the system.  If the payment is left as a credit on the student's fees once the event has ended and finances have been closed then 

• The only exceptions is if a church sends in payments to help the students in their church, payment amounts may be switched from an overpaid student to an underpaid one. The church needs to provide written confirmation that this is acceptable to them. 

As the program finance administrator, you may have participants who want to make over payments because they raised that money and since they signed the financial integrity form that said they can not keep money raised they may be wanting to donate that to the program.  Rather than the participant making an over payment read the donations/tithing info below.

Donations/Tithing 

Donating towards payments for other participant program fees.

If a participant wants to contribute to another participant fees they will either need to…

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