Page History

...

If you see an interruption in someone's normal giving pattern, reach out. Don't be that field worker that causes a grieving widow more tears because you were "too busy" (or too scared) to call about a lapse in giving. You're not a "debt collector" (as the Enemy would like you to think); You're a person who notices others and checks up on them when something changes. People usually don't want to stop giving. So, when they intentionally stop giving, usually something big has happened (death, loss, stolen credit card, furloughed from work, hospitalization, etc). There are also times when people unintentionally stop giving (ex: credit or debit cards expired). They don't even know their giving has had an interruption. We show these disruptions in giving as "suspended gifts" or "non-current donors." And it's valuable and encouraging to the supporter when you reach out promptly. 

Here's how:

Discover who is suspended /non-current

• Toolbox: Go to your giving data page. Filter for "Gift Status: Suspended" and a list of suspended gift donors will appear.
   
• Partner Essentials (use MPDx tutorials): Sync your giving data. Check for changes in giving. 
• TNTMPD: Sync your giving data. Check for changes in giving. 

Reach out

These conversations are encouraging because they’re a way to communicate care and concern to your supporter.

...