Welcome to Solomon!

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  • Video and telephone appointments 24 hours a day, 365 days a year
  • Global prescription services, sending scripts direct to mobile
  • Referral letters and support in accessing secondary care
  • No limit on consultations – use as often as needed
  • Central medical records, with all consultation notes in one place
  • Appointments in the preferred language (English, Spanish, French, Japanese, Mandarin, Korean, Cantonese and more)

Registering for the Service

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Download the vHealth by Aetna app, or go to the website globalcareondemand.com/aetna


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Create an account


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Complete a registration form, including an access code.

The access code is: (input access code)


UI Step

Click Register


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Activate your account via email


Booking an Appointment

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UI Step

Select "book a video consultation" or "request a phone consultation"


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Explain your symptoms and upload any photos


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For video consultation, open the app prior to the call and click "start video call." From there, the doctor can join you.

  • If you book a phone consultation, your doctor will call you

Appointments are 30 minutes long.


For help, click on "Contact Us" in the app. Alternatively, you can reach the team directly on:

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