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titleBased in deep connection.

The invitation to increase is the beginning of a deeper, more honoring connection with those who have decided to lock arms with you through financially supporting your ministry. Plan to thank those who deepen their investment. A few months later, reach out personally with a story of how their giving is making an impact. A few months after that, reach out to pray with them and connect personally. Wash, rinse and repeat this process over a number of years and you'll find you've nurtured a garden full of deep, honoring connection... connection that fills up and inspires both you and your supporter to press on toward the prize set before us in Christ Jesus (Phil. 3:14). 

For more on why this matters and how to shift from "donors" to "ministry partners," we recommend Henri Nouwen's 8-chapter booklet, A Spirituality of Fundraising.


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Practical Steps

  1. Pray. Ask the Lord for guidance - including a goal and who He wants you to invite to increase. Specifically, ask Him to show you what 20 supporters He wants you to invest in and go deeper with this year. 

  2. Connect with your MTD Coach to set up a strategy call. If you don't have an MTD coach or need a new one, email MTD@Reliant.org

  3. Write out a Top 20 list of supporters the Lord led you to contact. Narrowing the list to ~20 people makes this project more manageable. *You can always contact the rest of your partners at a later date. Possible people to start with could be:
    1. Those who give a smaller amount, but their income has increased since they first started giving. 
    2. Medium-top tier supporters. These people are usually "all-in" and will prayerfully consider an increase.
    3. Non-current supporters. 
    4. Those who gave under $3K annually. Invite them to become a monthly, regular giver. 
    5. Those who gave special gifts or annual gifts totaling to $3K or more last year, put forward another large gift challenge. Ask them to take the next two days to seek the Lord on how much He wants them to invest in this ministry in the coming 12 months. Understanding larger-capacity supporters don't tend to give monthly, we offer them an opportunity to increase that fits more within their annual giving mindset. 

  4. Decide how to reconnect. Some choose to take a season of reconnecting before calling for increases. Others decide to use the increase ask call as a way to reconnect. See Matt's story below for one example.  

  5. Calculate your Intentional Gift Amount

    This is a major step in rooting your ask in honoring the partnership (the smaller the team, the more we can stay connected. The deeper the investment, the more we're empowered to invest deeply.) The steps below will lead you to an average gift based on your support goal. 

    Excerpt Include
    MTD "Intentional Gift"
    MTD "Intentional Gift"
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    *If a supporter is already giving at or above your Intentional Gift amount, ask the Holy Spirit to guide you to an amount to set before your supporter.

  6. Block out chunks of time on your calendar for phone calls, follow-up & admin (sending emails, entering notes into your database, scheduling reminders, etc).

  7. Pick a script you like and rewrite in your own words

  8. Pull a monthly giving report.  It's hard to know who increased if you don't have their original gift amount. Save yourself a headache later and download a copy of your monthly giving report before you begin asking supporters to increase. 
    • From StaffNet go to MTD/Recurring Gifts. Print or save for your records.
    • PS - while you're there, look to see if you have any "Non-Current" giving (Status drop-down menu). If anyone is on this list, they might be the first to call. Useful scripts & steps found here: Calling Non Current Donors

  9. Set up MPDx to track this appeal. Here's how in MPDx

  10. Invite your Top 20 to increase. Make this ask boldly, vision-driven (NOT because you're getting short-checked) and rooted in prayer. Examples and scripts below. Meet regularly with your MTD Coach for encouragement throughout the process. 

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    titleWays a supporter can change their recurring giving with Reliant.

    *You can copy these instructions and send them to your supporter. 

    • Update giving on Reliant.org  
      • Log into the website
      • Click the drop-down menu under your name (top right of the screen)
      • Choose "Giving Dashboard." This will bring you to your recurring gifts.
      • Choose "Make Changes." 
      • Enter the new recurring gift amount.
    • Call Gift Services at 877-614-4600 between the hours of 8am-4pm, EDT.
    • Email Gift Services at gift.services@reliant.org with the request to increase *make sure to use the same email address as used for your Reliant donor account. 


  11. Follow up! It often takes someone about 7x to hear a message before they act on it. If you haven't had at least 7 interactions with your supporter about increasing, then it's time for follow-up, not frustration. Organize your database or calendar to automatically remind you to follow up with those who are making a decision (DOH) or have said yes but haven't increased their giving yet. 

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    titleFollow-up ideas.
    • Call. If you get them on the phone, ask if they have 5 minutes for you to walk them through updating their giving online. 
    • Text the link to the login page your giving page and instructions on how to increase. (See #10) 
    • 3-way call with your supporter and Gift Services at 877-614-4600, between the hours of 8am-4pm, EDT, Mon-Fri. 
    • Supporter can email Gift Services at gift.services@reliant.org with the request to increase. *make sure to use the same email address as used for their Reliant donor account.


  12. Discover who gave and thank them . 
    • Pull a giving report at the end of each month to check for increases (See #8). 
    • Thank those who increase. The general standard is a hand-written thank-you card and a phone call. (Other ideas HERE.) 

  13. Plan for ongoing connection

    If we're looking for a donation, the conversation generally stops after we've received the gift. If we're looking to build ministry partnerships, the gift is simply the launching point to invite further conversation, informed input and deeper connection. 

    You will discover everyone has a "poor" and a "rich." Our work, as the Body of Christ, is to minister to each other's "poor" out of our "rich." That wealthy supporter of yours also has a "poor." And you have a "rich." One-on-one connection allows you to discover these ministry opportunities and lean into them over time. 

    "Prayer letters are important, but they pale in comparison to one-on-one connections." - Greg, Reliant pastor for over 20 years. Greg has a regular rhythm of texting/calling supporters throughout the year. Sometimes he updates them about what's happening in the ministry. But, most of the time, these calls are his chance to connect with and minister to his supporter. It's no wonder Greg's financial support is consistently strong, even with a large goal.


Testimonials

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titleMatt's story

My communication with my supporters before inviting them to increase had been lacking. I sent quarterly snail-mail prayer letters but hadn't contacted voice-to-voice in 5-7 years with some of them. Because of that, it was difficult to start calling donors. I made excuses that I hated the phone or I couldn't find a good time to call without my kids around. But, once I started calling, I found I enjoyed it. No one was upset. My supporters were just happy to hear from me. I owned that I hadn't done a good job of keeping in touch by saying something like, "Hey, I'm super sorry. I haven't done a good job of keeping in touch. This is my attempt to remedy that." A lot of my calls were an hour long. I was fine with that because I was making up for years of only sending prayer letters and not personally connecting. 

Almost half the supporters I contacted did some sort of increase. It was definitely worth it.

My method: I texted before calling. The text would say something like: "Hey, it's Matt. I'm going to give you a call tonight. If that doesn't work, let me know." Once on the phone with my supporter, I'd spend a decent amount of time catching up. After hearing how they were doing, and listening for how I could pray for them, the transition to offering them an increase wasn't very difficult. I didn't ask every partner on that first call, but when I did ask, I did it at the end of the call. For the rest, I'd follow up at a later time with the offer to increase. I'd say something like “Hey, we need to raise about $1,500-$2,000 a month to stay in full-time ministry ...  if you might be in a position to increase, would you prayerfully consider increasing your support?” Then I would discuss a day to follow up (usually 2 days later) and see if that worked for the person. Following up when I said I would was important. There were often multiple follow-ups I had to do. 

I should also mention that I didn't do it alone. Joining an MTD Cohort group provided the structure I needed to raise more support. I appreciated that it was very compartmentalized – we only talked about MTD. I also learned new techniques from others in the cohort. It has been a very helpful resource for me.

Matt raised about $1,500 in new monthly support through that effort. And gifts from his end-of-year ask have increased every year since. 

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