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Table of Contents

General Information

The COVID-19 pandemic has caused people around the world to experience the stress of making regular adaptations in uncertain circumstances. Reliant is committed to proactively supporting wellness among our staff during the pandemic and beyond. Therefore, beginning in 2021 we are introducing a new service: The Aetna Employee Assistance Program (EAP).Employee Assistance Programs (EAP) are employee benefit programs offered by businesses and organizations to help employees deal with personal and work-related issues that may have a negative impact on their work performance, health and general well-being. These initiatives usually include an initial professional assessment of the issue, immediate counseling, and referral to long term counseling (if needed) for employees and their families.

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  1. Short-term counseling for mental/emotional health issues. The Aetna EAP program offers 6 free counseling sessions, per issue, per year, for each family member.  Reliant staff will have a designated toll-free phone number for an initial assessment from a licensed professional. They will then be paired with a counselor whose credentials best align with the caller’s problem and preferences.  Those who call the EAP can request a counselor based on gender, area of expertise and Christian beliefs.  The Aetna EAP has over 5,000 Christian counselors within their nationwide network. 
  2. Daily life assistance and referrals. The Aetna EAP also provides Reliant staff access to services for dealing with the daily difficulties of life.  This service provides free 30-minute consultations with professionals specializing in financial and legal problems, including identity theft, among other things.  The EAP also assists callers in finding referrals for dealing with typical family needs, such as childcare, eldercare, and educational resources.
  3. Education and information. The Aetna EAP provides the Resources for Living website that contains articles, information, and tools to assist Reliant staff to learn more about mental/emotional health and work/life balance

Eligibility

The Aetna Resources for Living Employee Assistance Program (EAP) is available to all Reliant employees serving in the United States.

*For International staff covered under the Aetna medical plan - see Aetna International EAP for details on your Aetna International EAP Plan.

Note

Reliant encourages all staff to proactively attend to their physical, mental, and emotional health as we work within our God-given assignment to advance God’s kingdom.  The Aetna member website is designed to serve a wide variety of industries with varying worldviews. Many of its vendors share our perspective. Thus, they welcome requests for consideration of specific needs and values. As with all information provided by outside vendors, we encourage employees and missionaries to use biblical discernment and filter all information through the truth of God's word as found in the scriptures. 

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