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This "hotline" is way for Reliant staff to report suspected violations of Reliant’s Code of Conduct and/or Missionary Policies to Reliant leadership anonymously. You are able to access the Employee Reporting Hotline several different ways:

• Website: www.lighthouse-services.com/reliant
• Toll-Free Telephone

  • Direct Dial

    • English speaking USA and Canada: 844-544-1444
    • Spanish speaking USA and Canada: 800-216-1288
    • French speaking Canada: 855-725-0002
    • Spanish speaking Mexico: 01-800-681-5340

    AT&T USA Direct

    • All other countries: 800-603-2869 (must dial country access code first click here for access codes and dialing instructions)
• E-mail: reports@lighthouse-services.com (must include organization name with report)
• Fax: (215) 689-3885 (must include organization name with report)

This reporting site is available 24 hours a day and 7 days a week for anonymous reports of misconduct, fraud, abuse, harassment, discrimination, and other violations of Reliant’s Code of Conduct. If you do not require anonymity, you may make a confidential report by emailing notifyHR@reliant.org or calling 407-490-0141.

See Reporting Decision Tree for a helpful graphic with the types of employee reporting.

If your concerns have to with regular ministry and employment matters, they should be directed to the employee’s supervisor or to your Reliant Program Team Lead. For Reliant's formal grievance procedures, see Grievance System.

No, the Employee Reporting Hotline is administered by a third-party, Lighthouse Services. They are a leader in providing reporting services to over 4,000 clients worldwide and take security and customer service very seriously. 

Yes, this Employee Reporting Hotline administered through Lighthouse Services provides you the opportunity to maintain anonymity. You even have a couple of levels of anonymity that you may use when making a report via the website or phone:

1. Not provide any of your contact information to Lighthouse.
2. Provide your contact information to Lighthouse, but Lighthouse does not pass it along to Reliant. They act as an intermediary in further anonymous communication between you and Reliant.

You will be able to create a PIN that you can use to follow-up on your report.

You can send a confidential message to notifyHR@reliant.org or call 407-490-0141. Julie Thomas, HR Compliance Officer, monitors that email and phone number.

The hotline is meant to be used by Reliant employees and associate staff.

Reliant leadership will be notified by Lighthouse of a report and will begin investigating promptly. The more details and information that you can provide in your report, the more helpful it will be for an investigation.

Reliant will protect those who make a report in good faith and not tolerate any retaliation against staff members or volunteers who raise genuine concerns. Such retaliation is cause for disciplinary action up to and including termination of employment. (See Fraud, Suspected Misconduct, Dishonesty, and Whistle-Blower Protection Policy.)