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What is an Employee Reporting Hotline?

This "hotline" is way for Reliant staff to report suspected violations of Reliant’s Code of Conduct and/or policies to Reliant leadership anonymously. You are able to access the Employee Reporting Hotline several different ways:

  • Website: www.lighthouse-services.com/reliant
  • Toll-Free Telephone

    • Direct Dial

      • English speaking USA and Canada: 844-544-1444
      • Spanish speaking USA and Canada: 800-216-1288
      • French speaking Canada: 855-725-0002
      • Spanish speaking Mexico: 01-800-681-5340

      AT&T USA Direct

      • All other countries: 800-603-2869 (must dial country access code first click here for access codes and dialing instructions)
  • E-mail: reports@lighthouse-services.com (must include organization name with report)
  • Fax: (215) 689-3885 (must include organization name with report)

Does Reliant administer the hotline?

No, the Employee Reporting Hotline is administered by a third-party, Lighthouse Services. They are a leader in providing reporting services to over 4,000 clients worldwide and take security and customer service very seriously. 

Is it really anonymous?

Yes, this Employee Reporting Hotline provides you the opportunity to maintain anonymity. You even have a couple of levels of anonymity that you may use when making a report via the website or phone:

  1. Not provide any of your contact information to Lighthouse.
  2. Provide your contact information to Lighthouse, but Lighthouse does not pass it along to Reliant. They act as an intermediary in further anonymous communication between you and Reliant.

You will be able to create a PIN that you can use to follow-up on your report.

I want to make a report, but I don't need to be anonymous. How do I do that?

You can send a confidential message to notifyHR@reliant.org or call 407-490-0141. Julie Thomas, HR Compliance Officer, monitors that email and phone number.

Who can use the Employee Reporting Hotline?

The hotline is meant to be used by Reliant employees and associate staff.



International Toll-free Hotline Access Instructions


View file
nameInternational Toll-free Hotline Access Instructions.pdf
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