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titleEffective 1/1/2021

The Aetna Employee Assistance Program (EAP) will be available to all Reliant employees (with the exclusion of International employees covered under the Aetna medical plan) effective starting 1/1/2021.  Please see below to learn about this new resource.  

For International employees covered under the Aetna medical plan - see Aetna EAP - Mental Health/Personal Support Resources for details on your Aetna International EAP Plan.  


Employee Assistance Programs (EAP) are employee benefit programs offered by businesses to help employees deal with personal and work-related issues they may have that negatively impact their work performance, health and general well-being. These initiatives usually include assessment, counselling and referral for employees and, often, their immediate family. 

While EAPs are often associated with mental health and counselling, Aetna confidential employee assistance service includes support for other areas such as physical health and life admin.


Note

As with all information provided by outside vendors, we encourage employees and missionaries to use biblical discernment and filter all information through the truth of God's word as found in the scriptures. 


(This was written by Barb in international section) (Below is written by Ginger)

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titlePhone Number


Please see the phone number on the back of your Aetna card or call 800-231-7729 (or collect 813-775-0190)Aetna's call center is available 24 hours per day, 7 days a week, 365 days per year.


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titleAetna Website - Health Hub

Coming Soon! To avoid confusion with employees trying to access this service before it is available, this information will published later in December, prior to 1/1/2021.  

  • Employee will be able to Log in to Aetna's secure member website to find a counselor or to access other services the EAP offers.
  • Log in to Health Hub – your secure member website.
  • You can access employee assistance services via ‘My Plan Documents’ section of the Health Hub. From there, you can log in to the employee assistance website, which is available in 27 languages.

The following services are covered under the EAP Plan:

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titleShort-Term Counseling

Employees referred for counseling will receive structured telephonic, face-to-face, or online support. A case manager oversees the process of matching the
employee with a counselor who has the appropriate experience and specialization. The employee then works with the counselor to schedule each session.

Once you have been connected to a counselor, sessions last for up to 50 minutes.  The Aetna plan covers 5 counseling sessions per issue per year per enrolled member (or dependent). 

Aetna can connect employees to counselors based on their Christian (religious) preference and gender preference. 

Types of counseling services provided include:

  • Cultural adjustment assistance
  • Marital/Family stress
  • Child care and behavioral concerns
  • Social adaptation needs
  • Alcohol/Substance Abuse
  • Work/Life Balance
  • Depression
  • Crisis response - catastrophic accident, employee death(s), natural disaster, violent attack

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titleWork-Life Support Services (Legal, Financial, Etc.)

This service is very broad and covers a variety of needs members may be facing.  By reaching out to Aetna's EAP you’ll be able to explain your needs to someone on the phone. Aetna will do the leg work for you to find trusted service providers or put you in touch with recommended third-party experts.

Types of potential services include:

  • Assistance with finding child-care providers
  • Assistance finding elderly parent care providers
  • Legal Services
  • Financial Services
  • Travel arrangement services


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titleSelf-help resources through myStrength

Boost your emotional health using the myStrength website and mobile app. These confidential, clinically proven self-help resources offer:

Insight through articles, videos and eLearning programs
• Inspirational quotes
• Mood tracking
• Check-in reminder option

How to get started:
Register online for your free account at
bh.mystrength. com/naexpats.

You can also download the myStrength app by:

1. Searching for “myStrength” in the iTunes or Google Play store
2. Selecting “Sign up”
3. Entering naexpats under the “Payer Code” field

Additional Resources:

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