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The Aetna Employee Assistance Program (EAP) will be available to all Reliant employees (with the exclusion of International employees covered under the Aetna medical plan) effective starting 1/1/2021. Please see below to learn about this new resource. For International employees covered under the Aetna medical plan - see Aetna EAP - Mental Health/Personal Support Resources for details on your Aetna International EAP Plan. |
Employee Assistance Programs (EAP) are employee benefit programs offered by businesses to help employees deal with personal and work-related issues they may have that negatively impact their work performance, health and general well-being. These initiatives usually include assessment, counselling and referral for employees and, often, their immediate family.
While EAPs are often associated with mental health and counselling, Aetna confidential employee assistance service includes support for other areas such as physical health and life admin.
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As with all information provided by outside vendors, we encourage employees and missionaries to use biblical discernment and filter all information through the truth of God's word as found in the scriptures. |
(This was written by Barb in international section) (Below is written by Ginger)
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Please see the phone number on the back of your Aetna card or call 800-231-7729 (or collect 813-775-0190)Aetna's call center is available 24 hours per day, 7 days a week, 365 days per year. |
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Coming Soon! To avoid confusion with employees trying to access this service before it is available, this information will published later in December, prior to 1/1/2021.
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The following services are covered under the EAP Plan:
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Employees referred for counseling will receive structured telephonic, face-to-face, or online support. A case manager oversees the process of matching the Once you have been connected to a counselor, sessions last for up to 50 minutes. The Aetna plan covers 5 counseling sessions per issue per year per enrolled member (or dependent). Aetna can connect employees to counselors based on their Christian (religious) preference and gender preference. Types of counseling services provided include:
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This service is very broad and covers a variety of needs members may be facing. By reaching out to Aetna's EAP you’ll be able to explain your needs to someone on the phone. Aetna will do the leg work for you to find trusted service providers or put you in touch with recommended third-party experts. Types of potential services include:
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Boost your emotional health using the myStrength website and mobile app. These confidential, clinically proven self-help resources offer: Insight through articles, videos and eLearning programs How to get started: You can also download the myStrength app by: 1. Searching for “myStrength” in the iTunes or Google Play store |
Additional Resources:
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