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Employee Assistance Programs (EAP) are employee benefit programs offered by businesses to help employees deal with personal and work-related issues they may have that negatively impact their work performance, health and general well-being. These initiatives usually include assessment, counselling and referral for employees and, often, their immediate family.
While EAPs are often associated with mental health and counselling, Aetna International’s confidential employee assistance service includes support for other areas such as physical health and life admin.
We are pleased to introduce the Aetna Resources for Living Employee Assistance Program (EAP) as one of many available resources designed to support employees and missionaries and their families through the day-to-day difficulties of pandemic living.
The COVID-19 pandemic has caused employees and missionaries to experience the stress of making almost constant adaptations in uncertain circumstances. The mental/emotional health impact of the COVID-19 pandemic has been well documented. Reliant is committed to proactively supporting our employees and missionaries so they can stay well to serve well within the pandemic and beyond.
The EAP program is designed to be used as needed and in conjunction with other practical and spiritual resources to support employees and missionaries in the following ways:
- Short-term counseling for mental/emotional health issues. The Aetna EAP program offers 6 free counseling sessions, per issue, per year, for each family member. Reliant employees and missionaries can call the designated toll-free phone number and be paired with a counselor whose credentials best align with the caller’s problem and preferences. Those who call the EAP can request a counselor based on gender, area of expertise and Christian beliefs. The Aetna EAP has over 5,000 Christian counselors within their nationwide network.
- Daily life assistance and referrals. The Aetna EAP can help Reliant employees and missionaries in accessing services for dealing with the daily difficulties of life. This service provides free 30-minute consultations with professionals specializing in financial and legal problems, including identity theft. The EAP assists callers in finding referrals for dealing with typical family needs, such as childcare, eldercare, and educational resources.
- Education and information. The Aetna EAP provides the Resources for Living website that contains articles, information, and tools to assist employees and missionaries in learning more about mental/emotional health and work/life balance. As with all educational information provided by outside vendors, we encourage employees and missionaries to use biblical discernment and filter all information through the truth of God’s word as found in the scriptures.
Reliant encourages all employees and missionaries to proactively attend to their physical, mental, and emotional health as we work within our God-given assignment to advance God’s kingdom.
Contacting Aetna's EAP Plan
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Please see the phone number on the back of your Aetna card or call 800-231-7729 (or collect 813-775-0190). |
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The following services are covered under the EAP Plan:
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Employees referred for counseling will receive structured telephonic, face-to-face, or online support. A case manager oversees the process of matching the Once you have been connected to a counselor, sessions last for up to 50 minutes. The Aetna plan covers 5 counseling sessions per issue per year per enrolled member (or dependent). Aetna can connect employees to counselors based on their Christian (religious) preference and gender preference. Types of counseling services provided include:
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This service is very broad and covers a variety of needs members may be facing. By reaching out to Aetna's EAP you’ll be able to explain your needs to someone on the phone. Aetna will do the leg work for you to find trusted service providers or put you in touch with recommended third-party experts. Types of potential services include:
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Aetna offers support services to help members build a heathier lifestyle in the following areas:
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Do you have a local or international team to manage? Do you need development coaching to help you manage the everyday challenges of management? Managers call in with their request and receive a return call within two business hours. An expert will work with you to develop a schedule of practical support. This could take the form of training, coaching, emotional support or education around one or more of the following:
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Are you experiencing symptoms of stress or anxiety? Struggling with lightheadedness, trouble concentrating, a pounding heart, trouble relaxing or sleeping and mood swings? Aetna's mindfulness-based stress reduction technique can work alone or in combination with any of the above services. The Aetna clinical team will assess your needs. If they find that AWARE would be a good option for you, you’ll be connected with a clinical therapist who can best meet your needs. You’ll have an initial consultation during which you can talk about your current emotional state, your goals and what you’d like to get out of the mindfulness session. You’ll be guided through the development of a personalized plan with impactful weekly mindfulness techniques and exercises. Aetna will put you in touch with a professional practitioner for one-to-one support. Your practitioner will create a six-week mindfulness plan and help you learn how to put it into practice. The coaching plan comprises one session per week and will be designed to:
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Boost your emotional health using the myStrength website and mobile app. These confidential, clinically proven self-help resources offer: Insight through articles, videos and eLearning programs How to get started: You can also download the myStrength app by: 1. Searching for “myStrength” in the iTunes or Google Play store |
Additional Resources:
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