What I Do

• Make sure we are meeting our mission to serve field staff for the gospel

• Oversee just about everything, directing our Managers and Directors

• Report to our Board of Directors

I Can Help You

• Connect Reliant with a new ministry director or church network that Reliant may be able to serve.
• To further appeal a decision by other leadership, if needed.
• Please contact my assistant (kristen.hill@reliant.org) if you would like to schedule a meeting

What I Do

• Support Reliant’s mission, vision, and strategy
• Oversee Reliant Finance and governance
• Support Reliant program teams through Finance-related services to field staff

I Can Help You

• If you have questions about the Annual Ministry Report
• If you have questions about the financial integrity or stewardship of Reliant 

What I Do

• Oversee the work and ministry of Reliant's Program Teams
• Ensure the Program Teams are providing tailored resources and direct service to Reliant's church ministry partners and field staff
• Provide leadership for Reliant's Training, Assessment, Recruiting, and MTD Health and Coaching Teams 

I Can Help You

• Answer questions about Reliant's mission and vision in church/ministry partnership and field staff mobilization
• Provide insight on the philosophies Reliant uses for support raising training, coaching
• Explore ways Reliant can serve and partner with new churches or ministries 
  

What I Do

• Oversee Reliant's HR Program
• Maintain HR policies, procedures, and training 
• Support Reliant Program Teams in HR-related issues

I Can Help You

• Answer questions about HR policies or training
• Navigate employee relations issues/concerns (along with Program Team Lead)

What I Do

• Oversee the implementation of our mission to serve partners, field staff, and donors
• Chief of Staff to our Executive Director, Manage our Operating Departments and collaborative projects
• Ensure our Central teams, processes, and operations are working efficiently

I Can Help You

• Answer questions about the way our organization and our Central teams operate

What I Do

• Oversee Reliant's ministry grant program
• Secretary to the Board, work with our Audit Review Committee and Investment & Finance Committee
• Work with Capin Crouse on our annual audit
• Review our monthly financial reporting
• Perform our annual health and dental insurance renewals & all corporate, property, liability and overseas insurances
• Address legal and liability questions and issues, work to help set policy for Reliant.

I Can Help You

• If you have questions about the Annual Ministry Report
• You want to know more about the Board of Directors
• If you have a legal or policy question
• If you have a question on Reliant's ministry grant program or if your church is interested in creating a grant request for a project

What I Do

• Oversee The Payroll, Reimbursements, Accounting, and Gift Services teams which we collectively call the Finance teams.
• File taxes and official tax documents such as W2s 
• Serve on the 403(b)9 fudiciary committee

I Can Help You

• Research escalated tax, payroll, 403(b)9, or account balance questions
• Provide resources and consultation on your tax situation as a minister  
• Obtain a copy of a previous year W2

What I Do

• Oversee the Collegiate Program Team

I Can Help You

• Assessment, hiring, compensation, and evaluations of Collegiate Program Team (PT) field staff
• MTD Coaching, Training, and performance for Collegiate PT
• field staff care and crisis for Collegiate PT

What I Do

• Un-official "mom" of the Collegiate Program Team. I am the first point of contact for Collegiate field staff and interns, giving "help desk answers", collecting prayer requests, giving care for field staff, and helping them know their next steps and who to talk to in the Central Team for all their needs.

I Can Help You

• If you don't know who to call!

• With any employment questions, Reliant account questions, donor questions, etc.

• Set your sponsor or sending church

What I Do

• Monitor MTD health for released college-based churches and field staff
• Assist in meeting the needs and answering the questions of college-based MTD coaches
• Provide training and continuing education for college-based churches and MTD coaches 

I Can Help You

• With your overall MTD strategy as a church or field staff
• Answer questions about your MTD Health Score and Fundraising Status
• Get connected with resources to help you obtain or maintain MTD health

What I Do

• MTD Coaching
• Communicate with those who have an interest in partnering with Reliant
• Networking and Building Bridges for Reliant partnerships
• Assist in being a trainer (New Staff Training, and Collegiate)

I Can Help You

• General information about Reliant
• Understanding what partnering with Reliant looks like
• Raise support! (If you are assigned to me for coaching)

What I Do

• Create and maintain support and care structures for Collegiate field staff
• Manage projects and provide oversight of implementation of new processes within the Collegiate Program
• Assist in overseeing & tracking Collegiate applicants moving through the Assessment Hub toward a hiring decision/training

I Can Help You

• If you have questions about the Collegiate Systems

What I Do

• Assist in New Staff Trainings
• field staff Support and Care for Collegiate Program Team
• Coordinate Sabbaticals for Collegiate Program Team
• MTD Coaching

I Can Help You

• If you need someone to discuss various vocational and life transitions
• If you need encouragement and accountability during the support raising process
• If you want to discuss the possibility of taking a sabbatical

What I Do

• Oversee US Churches and Ministries Program

I Can Help You

• Set up a New Partnership between your ministry and Reliant
• Guide a ministry, team, or field staff that you are supervising
• Navigate special circumstances related to any US Church or ministry
• With any questions, support, or MTD coaching for US field staff

What I Do

• Develop systems and structures to care for and support local churches, church planters, pastors, field staff, and ministries within the US Program 
• Internally process and communicate employment information
• Assist in overseeing & tracking US applicants moving through the assessment process toward a hiring decision/training
• Oversee MTD Coaching & Health for US Program Team

I Can Help You

• With any questions about MTD coaching, the application process, employment onboarding, and/or partnership questions.

What I Do

• Serve as the first point of contact for our US Churches and Ministries. 
• Work with new U.S. based field staff to set up employment and support them throughout their time with Reliant. 
• Help answer or point U.S. field staff in the right direction with any questions they might have.

I Can Help You

• With any employment questions, Reliant account questions, donor questions, etc.

What I Do

• Serve as a system and process developer for U.S. based field staff
• Increase partnership opportunities with U.S. based ministries in need of Reliant support offerings
• Provide strategic support for the U.S. Program Team

I Can Help You

• Set up a New Partnership between your ministry and Reliant
• Network/collaborate with other organizations domestically where mission, vision, purpose, & geography might have alignment
• With any questions, support, or MTD coaching for U.S. field staff
  

What I Do

• I train individuals doing ministry team development with US churches and ministry teams. 

• I make trainings fun and engaging. 

I Can Help You

• Learn how to do ministry team development so you can do what God has called you to do. 

What I Do

• Lead Reliant International towards new vision & initiatives that will serve sending churches, field staff, and partners.
• Lead the international team to serve our partners proactively.

I Can Help You

• With questions about joining Reliant International as a sending church, new field staff or overseas partner.
• Helping field staff connect with their sending church.

What I Do

• Connect with field staff and partners during special transitions or circumstances.
• Help lead the International Team on projects and processes

I Can Help You

• Find the information and resources you need as a Cross-Cultural field staff

What I Do

• Serve our International field staff as the first point of contact for any questions related to their employment with Reliant.
• Work with International field staff during their initial launch to the field and other important transitions.

I Can Help You

• With any question! If I don't know the answer, I'll find it for you.

What I Do

• Guide and manage our dynamic team that focuses on Residency/Internship/Apprentice/Fellowship programs
• Work with Church and Program leaders to create and facilitate programs
• Engage with new potential partners on what it might look like to partner

I Can Help You

• If you're a church/ministry leader thinking about partnering with Reliant
• To navigate next steps with Reliant, whether you're an intern/resident, hopeful one, or leader
  
  

What I Do

• Provide informational support and financial analysis with resident support raising goals
• Internally process and communicate employment information

I Can Help You

• See your support raising progress and trajectory
• Answer and help determine the current financial standing of the account you are responsible for 

What I Do

• First point of contact for your ministry or church
• Work with new staff to set up employment and support them throughout their time with Reliant.
• Help answer or point staff in the right direction with any questions they might have.

I Can Help You

• With any employment questions, Reliant account questions, donor questions, etc.

What I Do

• Provide leadership for the members of the program support teams
• Provide direction and oversight for the functions of each program support team
• Work with Program Team Leaders to foster a healthy environment for collaboration between support teams and programs teams

I Can Help You

• Connect with Program Leads about specific problems involving training, assessment, MTD health, and product development within Reliant's structures
  
  

What I Do

• Oversee the logistics, planning, and implementation of Reliant's MTD Trainings, Mission Trips, and Events. 

I Can Help You

• Register or pay for a Reliant event
• Answer questions about MTD trainings
• Help you set up a Reliant Mission Trip

What I Do

• Develop our products towards their best to serve all who partner with Reliant.
• Help new partners learn about and then connect with Reliant!

I Can Help You

• Help you understand more about Reliant, what it might look like to partner, and then connect you with the right folks!
• Resource you towards building and imagining within LEARN.
• Guide you in creating great Breezy applications.

What I Do

• Recruit, train, and work with all coaches across reliant
• Internally process and communicate employment information

I Can Help You

• See your support raising progress and trajectory
• With any coaching related questions or concerns

What I Do

• Provide support to Reliant's program teams, including assistance with assessment, training, short-term mission trips, MTD analysis and other varying projects
• Provide support to other members of the Program Support Team

I Can Help You

• With questions about training and assessment
• With questions about short-term mission trips

What I Do

• Individual MTD coaching.
• Group coaching cohorts for seasoned field staff who need a quick boost to their MTD. 

I Can Help You

• Raise support within a cohort of your peers. 
• Reach your support goals in a timely manner. 
• Learn how to cultivate and steward higher-capacity donors. 

What I Do

• Help plan Ministry Team Development training events for new International field staff
• Provide ongoing MTD coaching for International field workers

I Can Help You

• With questions about the MTD process, your particular MTD situation, or ongoing coaching needs

What I Do

• Perform monthly payroll processes
• Oversee other payroll functions such as taxes and 401K

I Can Help You

• If you have a question about your paystub

What I Do

• Oversee Reliant's Accountable Reimbursement Plan for all field field staff

I Can Help You

• Figure out if that weird ministry expense is reimbursable
• Understand why a reimbursement was rejected
• Obtain a salary advance

What I Do

• Process submitted reimbursements
• Process payroll tax withholding payments

I Can Help You

• Track a reimbursement
• Get clarity about Reliant's reimbursement policies
• Fill out a new tax form when you move or have a life change

What I Do

I Can Help You

What I Do

• Provide oversight and support to the benefits and employment processing team
• As apart of the HR Team, I work with leadership here at Reliant to create and implement efficient and supportive processes to meet the employment and benefits needs for our staff

I Can Help You

• My Team are the ones you will engage with, but I am here for escalated issues and advocacy with our insurance providers
• By researching and assisting with complex insurance situations

What I Do

• Process employment and life insurance benefits for new and current employees

I Can Help You

• Employment paperwork and changes
• Getting your support goals processed
• Answering questions about the commissioning and ordination processes and procedures 

What I Do

• Assignment and tracking of required education for new and existing staff
• Maintain policies and procedures related to HR standards and compliance

I Can Help You

• Answer questions about HR policies or training

What I Do

• Process benefits for new and current employees

I Can Help You

• Enroll or change your insurance coverages or plans
• Understand the different benefits options and how they apply to you
• Make changes to your coverage when you experience major life events
• Make sure you and all your dependents are covered

What I Do

• Prepare financial statements 
• Prepare Audit documentation
• Accounting functions across all of Reliant's operations

I Can Help You

• Answer escalated questions about Fund balances for departments

What I Do

• Daily accounting functions
• Grant/project fundraising
• Accounts payable

I Can Help You

• I help staff best by supporting Central Staff Accountants pay the bills & help keep accounting running.

What I Do

• Accounts Payable - receive, process, and manage invoices for payment
• Financial Planning and Analysis - collect, organize, analyze, and report monthly Program Team data in monthly dashboard (revenue, admin fees, and other MTD health-related data)

I Can Help You

• Pay a vendor or answer questions about payments
• Assign a FD # to new field staff
• Develop systems to collect, organize, and analyze data, especially spreadsheets

What I Do

• Provide vision and oversight for gift processing and donor relations at Reliant
• Ensure top-notch communication with all Reliant donors
• Ensure best practices are followed in all areas of handling and receipting gifts

I Can Help You

• I can assist with escalated donor and field staff needs, providing care and specialized solutions

 What I Do

• Answers donor and field staff phone calls and e-mails. Helps donors with basic website issues. 
• Assist with processing donor gifts received through the mail.

I Can Help You

• Fix a gift that looks wrong on Toolbox or online giving
• Correct a discredited gift
• Update donor information and giving

 What I Do

• Oversee the daily operations and training of team members of the Gift Services Department. 

I Can Help You

• Answer questions on the types and process of giving donations. 
• Update donor information and giving, as well as correct discredited gifts. 

 What I Do

• Process donations for field staff.

I Can Help You

• Answer questions on the types and process of giving donations.
• Update donor information and giving, as well as correct discredited gifts. 

What I Do

• Oversee the office payroll

I Can Help You

• With insurance for office employees
• With other office employee HR related issues and concerns

What I Do

• Provide administrative support to the President/CEO and CFO

I Can Help You

• If you would like to set up an appointment with Tom Mauriello or James Kaufman

What I Do

• Develops and maintains Reliant's applications, services, websites and more.

I Can Help You 

• I help field staff best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You 

• I help field staff best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You 

• I help field staff best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help field staff best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help field staff best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

•  I maintain Reliant's servers and network as well as maintain and troubleshoot the office staff's computing needs.

I Can Help You

• Sorry! Unfortunately, I can’t help you with your local computer problems