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For assistance, problems or questions, please email us.

solomon@reliant.org

Contact Information
Websitewww.teladoc.com
Phone Number1-800-Teladoc (835-2362)


General Medical

In June 2024, nurse practitioners (NPs) will join the general medical practice to round out the historically M.D.-focused staffing model. This will enhance member choice, as they will be able to specify if they want to see a physician (M.D./D.O.) or the next available clinician (which may be an M.D./D.O. or NP).

What is Teladoc?

Teladoc is a cost-savings telemedicine service. Teladoc is a 24/7 live, either online video chat or phone, service offering non-emergency consultations with U.S. board-certified doctors. The convenience of Teladoc is that you never have to leave your home to see a doctor. You can even use your cell phone wherever and whenever to connect with a live video chat using the Teladoc mobile app. This is great when you are traveling and away from a primary care physician.

  • GuideStone offers no-cost Teladoc® visits for members in all of our U.S.-based Blue Cross Blue Shield plans, including HSA-qualified High Deductible Health Plans.
  • See a doctor without the waiting room.
  • This valuable cost-saving service is not intended to replace your relationship with your primary care physician. 

What types of conditions can Teladoc consultants diagnose and treat?

  • Cold and Flu
  • Bronchitis
  • Pink Eye
  • Sinusitis
  • Skin Infection and Rash
  • Upper Respiratory Infections
  • Sore Throat
  • Allergies
  • Sprains and Strains

Who can use Teladoc?

  • All employees enrolled in medical coverage through GuideStone
  • International employees enrolled in medical coverage through Aetna, only when located in the United States

Anything else?

  • The mobile app is the most convenient way to access Teladoc
    • Schedule a doctor's visit, manage your medical history, or even send a prescription to the nearest pharmacy – all from the palm of your hand.

Resources

Teladoc Feedback from the 2017 Reliant Health Plan Survey results: 

  • 92% of patient issues were resolved after the first visit.
  • 95% of respondents replied that they were satisfied with their Teladoc experience. 
  • 81% of respondents replied that they have used Teladoc. 
  • 42% of respondents replied that they have used Teladoc 2 - 3 times within the past 12 months.


Here's what some of our Reliant office staff had to say after using the Teladoc service:

"Teladoc was indeed easy and very helpful.  

How easy is it? I started by taking about 5 minutes to enroll. Then I completed my medical history, which took about 10 minutes. Then I entered my HSA debit card information to request the consultation and received a phone call from the doctor within 10 minutes. Once the consultation started she really listened, took action, and told me what to do next. It was about seven minutes total. It took a little longer for the prescription to get to my pharmacy, about 65 minutes. 

I love the Teladoc medical history section for two reasons:  A) It’s saved, and I don’t have to re-create it;  B) I have a bunch of allergies; often I forget some when I’m rushing to the doctor’s office. The history form had easy add buttons to help me cover every one of my allergies. The list of prescriptions used is very similar as well.  

Another helpful feature on the Guidestone page is a message center where the doctor summarizes the consultation. You can ask any outstanding questions and get help there.  

I’m very glad I used the service. The best part is that I was on the mend within a half day and I didn’t miss more work.

You can't beat the price! Only $40 for a doctor's consultation versus paying $120 - $150 just for an office visit."

3 Comments

  1. Dave Meldrum-Green

    user-1a794 ready for review....

  2. Barb Seckler

    user-1a794 - I am telling Sarah to Publish this.  FYI - you may still want to review.  

  3. Barb Seckler

    user-2ce9f _ I think we need to merge this with the page you created.