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Do I need to return any refunded money to the account I am responsible for with Reliant?

No, those reimbursement funds went towards their intended purpose to pay for an expected ministry trip. Please deduct the refunded amount from future reimbursable expenses. 

I received a refund for an expense I have submitted but have not been reimbursed for yet. Can I remove that expense from the form?

If you have not received an email confirming that the form has been received, you can make changes to your Google Form. If you have received an email confirming that the email has been received, please deduct the refunded amount from future reimbursable expenses.  

I received a travel credit or voucher instead of a cash refund. Do I need to return any funds to the account I am responsible for with Reliant?

No, those reimbursement funds went towards their intended purpose to pay for an expected ministry trip. Please use the credit or voucher towards future ministry travel. If that is not possible, the funds can be used for personal travel without returning any funds to Reliant. 

I already received Per Diem for a trip I am cancelling. Do I need to return those funds to the account I am responsible for with Reliant?

No, those reimbursement funds went towards their intended purpose to pay for an expected ministry trip. Please deduct those funds from future reimbursable expenses. 

I can't get a refund for travel I booked. Can I still reimburse the expense instead of covering it from personal funds?

Yes, those expenses were intended to be used for ministry travel. They can be reimbursed according to the normal reimbursement Standard.

I need to book a trip that I am not sure I will end up taking. Can I reimburse travel insurance?

Yes, while Reliant offers multiple travel assistance programs, we do not have coverage for expenses related to canceled travel. Any coverage above travel assistance is a reimbursable expense.

I received a payout for a travel insurance claim, do I need to return any money to the account I am responsible for with Reliant?

Any claim funds for covering specific reimbursed expenses such as canceled bookings should be used to cover future reimbursement expenses. Any expenses related to delays lost luggage, or general inconvenience is considered personal funds. 

I have another question. Who do I ask?

Email your question to reimbursements@reliant.org and we will answer you as soon as we are able. We may even add it here! 

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