Q: A donor prefers to give by check. What do I do?
A: First, remember to thank them! Then have them send their first check to you. When you receive the check, fill out the New Gift Form on Staffnet (under the MTD section), print it out and send the check and form to Reliant. This is preferable to them sending it directly to Reliant so that you can make sure the donor's contact information is correct and that the gift is directed to the account you are responsible for. It also cuts down on the wait time of knowing that the person wrote the check and mailed it to you because you received it. If it doesn't arrive at your address within a normal amount of time, you may contact them to let them know you haven't received the check and want to make sure it didn't get lost in the mail. Sometimes people have run out of checks or stamps and it took them longer than normal to get the check in the mail to your address. Or, they got busy and forgot write the check.
Q: If the donor filled out the Offline Giving Form, do I send that to Reliant with the check?
A: No. Use the information from the Offline Giving Form to complete the New Gift Form on Staffnet (under the MTD section). Print out the New Gift Form and send it with the check to Reliant. It's easier for our Gift Services department to enter the typed information from the New Gift Form than the handwritten information from the Offline Giving Form.
Q: Can I send Reliant more than one check and New Gift Form at a time?
A: Yes. You can usually fit four New Gift Forms and four checks in a envelope for the cost of a regular stamp. If you have more than four checks, consider using a large envelope, which costs less than sending multiple smaller envelopes.
Q: Where do I send the checks and New Gift Forms?
A: Mail the checks to Reliant-MTD, 11002 Lake Hart Dr., Ste. 100, Orlando, FL 32832-7106
Q: What if the check is made out to me instead of Reliant?
A: First, ask them to rewrite it to Reliant. If you can’t get them to re-write it...
Q: What are other ways that a donor could give by check?
A: There are two other ways that you can notify Reliant to expect a check!
