This page provides Reliant missionaries and staff with clear instructions on how to use the Guarantee of Payment (GOP) process when receiving medical care abroad.
Aetna’s updated member website includes enhanced GOP tools designed to simplify direct billing and reduce out‑of‑pocket expenses.
A Guarantee of Payment is a document Aetna sends to a provider that confirms coverage and guarantees payment directly to the clinic or hospital.
This allows members to avoid paying upfront for most covered services when visiting direct‑pay providers.
You should request a GOP before any scheduled medical appointment, especially when:
Use the Aetna International member website and choose Find Health Care. This page has been updated with a five‑step GOP infographic to guide you
Share your Aetna ID card information with the provider.
Use the Request a Guarantee of Payment button now shown on the provider details page.
If your plan includes a copay or coinsurance, you’ll pay only that amount at the visit. Aetna covers the rest.
You focus on your health; claims are settled directly after the visit.
Aetna’s mobile app now includes improved visibility for GOP tools and provider search functionality.