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A 360 Degree Feedback Survey is a valuable tool to gain insight into how multiple people view church leaders. (You can read more about these types of evaluations here and here.) Reliant has provided a version of the survey that the Personnel Committee can use as part of the Annual Review process or during another point in the year.

Questions? Email collegiate.program@reliant.org.

Page Contents

Selecting Who Will Complete the Survey

Determine what categories of Evaluators from whom you would like to solicit feedback. Some examples of these groups are Supervisor, Church Staff, Church Member, Peer, Church Volunteer, Board Member.
Other than the Supervisor category (because there is probably only one), try to get feedback from, at a minimum, 2 people in each category.
Select respondents who have enough knowledge about and exposure to the Pastor or Board Member (the "feedback recipient") to answer the questions and who will give honest feedback.
Do not send the survey to a spouse or family member of the feedback recipient.

Administering the 360 Degree Feedback Survey

Determine who will be the owner/administrator of the survey.

This person should be a member of the Personnel Committee, have a Google account, and be comfortable with using Google Forms.

Click on the button below to make a copy of the 360 Degree Feedback Survey Google Form.

You are now the Owner of this new Google Form and can edit it. The Google Form will automatically be saved in your Google Drive.

Review the entire survey. If the Personnel Committee wants to make edits (remove questions, add questions, change wording, etc.), you can do that.

If you would like to add other members of the Personnel Committee to the Google Form as Collaborators/Editors, click the three dots in the upper righthand corner of the screen, select "Add collaborators," enter their email addresses, and click Done.
NOTE: Do not use this method to share with the feedback recipient or the survey respondents, as this would give them access to all of the answers from each individual.

Add the name of the feedback recipient (e.g., the pastor or church board member) to the title of the Google Form.

You can find the title of the Google Form in the upper lefthand corner of the screen.

In the first text box, replace the blank lines with the name of the feedback recipient and the deadline.

Example:

Name of Feedback Recipient: Joe Pastor

Please complete the feedback form by April 24, 2022.

In the Instructions text box at the end of Section 1, enter the name and contact information of the person whom the respondents can contact with questions.

Once you are ready to send the survey out to evaluators, click the Send button in the upper righthand corner of the screen.

There are several options on how to send out the survey. The easiest is to send it via a link and email the link to the people whom you are asking to provide feedback.
Don't forget to send it to the feedback recipient. He or she should also respond to the survey as a self-assessment of leadership behaviors. This will be necessary in order to compare how the feedback recipients perceive themselves to how others perceive them.

If you have additional Pastors or Board Members that you need to make a survey for, click the three dots in the upper righthand corner of the screen and select "Make a copy." Rename the survey with the next feedback recipient, and check "Share it with the same people" (if you want the same Collaborators for this survey). Then repeat steps 4 to 7.

Analyzing the Responses

To access the data from the survey: In the Edit view of the Google Form, click on the Responses tab near the middle of the top of the screen.

You'll be able to view the data from the Google Form in several different ways, as well as download a Google Sheet with all the responses.
For a perception gap analysis, you can compare how the feedback recipient rated themselves to how others rated them on each question.
IMPORTANT: Do not share the individual responses with the feedback recipient. Instead, create a roll-up view that includes a summary of responses for each question. You can break it down by evaluator category (e.g., by peer, by church staff, etc.) as long as the anonymity of the evaluator is protected.

Reviewing the Results with the Pastor/Church Board Member

Share the results with each feedback recipient individually. Some typical follow-up questions include:

How did you do compared to how you expected you would do? Where were you most surprised?
What are your takeaways from those questions where there are significant gaps in your perceptions and those of your raters?
What are your takeaways from the highest and lowest-rated questions you and your raters agreed upon?
What are your strongest overall takeaways?
What are two strategies for development in your highest and lowest areas of agreement and in the areas of largest perception gap that you will implement in the next three months?