The below contact information is specific to international crisis services. An international field team member may contact the below services directly, or reach out to the ICMT to contact the services on their behalf. Either way, if a crisis service is needed please let the ICMT know immediately.
If I need Medical Evacuation Assistance, who should I contact?
I'm covered by Reliant's Aetna Medical Insurance Plan.
Please call Aetna WorldTravler and give them your Aetna Insurance member ID #
- 1-877-242-5580 (Int'l Toll Free)
- 1-813-775-0246 (Int'l Collect)
I am NOT covered by Reliant's Aetna Medical Insurance Plan
Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160
AIG Insurance - Travel Guard Global Assistance |
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| Policy Number: 9120160 | | Phone: 877-244-6871 (Within the U.S./Canada) | | Phone: 715-346-0859 (Int'l Collect Call / Reverse Charge (Outside the U.S.) | | Email: assistance@aig.com | | Website: www.aig.com/us/travelguardassistance | | What is Available: | - Medical Assistance, evacuations, referrals for hospital and providers
| - Travel Assistance, lost luggage, lost passport, AMT location
| - Emergency telephone interpretation, Embassy/Consulate information
| - Concierge Services, ground transportation coordination, etc.
| - Identity Theft Assistance
| - Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
| - Security Assistance, Immediate Security Evacuation Assistance, Security Advisories
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If I need to evacuate for non medical reasons or need immediate travel assistance, who should I contact?
Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160
AIG Insurance - Travel Guard Global Assistance |
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| Policy Number: 9120160 |
| Phone: 877-244-6871 (Within the U.S./Canada) |
| Phone: 715-346-0859 (Int'l Collect Call / Reverse Charge (Outside the U.S.) |
| Email: assistance@aig.com |
| Website: www.aig.com/us/travelguardassistance |
| What is Available: |
- Medical Assistance, evacuations, referrals for hospital and providers
|
- Travel Assistance, lost luggage, lost passport, AMT location
|
- Emergency telephone interpretation, Embassy/Consulate information
|
- Concierge Services, ground transportation coordination, etc.
|
- Identity Theft Assistance
|
- Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
|
- Security Assistance, Immediate Security Evacuation Assistance, Security Advisories
|
You can also secondarily call ACE/CHUBB if AIG does not provide you what was needed.
Executive Assistance Services (associated with ACE/Chubb Policy) | - Emergency Political Evacuation & Concierge Services
| - Also for Emergency Medical, Personal, Travel Assistance
| | Phone: 800-766-8206 (Inside U.S. and Canada) | | Phone: IDD+800-0200-8888 (Outside U.S. and Canada - 40 countries) | | Phone: 202-659-7777 (Collect Calls Outside U.S. and Canada) | | Phone: IDD 1-2020-659-7777 (Where Toll Free or Collect Calls are not available - Outside the U.S. and Canada) |
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Other issues, who should I contact?
- If you are injured on the job
- If you are injured as a result of an act of war
- If you are in a car accident while driving on the job
- If you rent a car and get in a car accident while driving on the job
- If six or more Reliant employees will be traveling on the same aircraft
Pleases notify ACE/Chubb to begin a claim (ACE/Chubb are the same company, but have recently merged.)
ACE/Chubb International Liability - Claims |
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| Email: ChubbClaimsFirstNotice@chubb.com | | Phone: 800-433-0385 (Business Hours) | | Phone: 800-523-9254 (After Hours) | | Information to include: | | - Policy Number PHF D38303788 004
| | | | - Insured contact name and details (phone, e-mail, etc)
| - Third-party contact name and details (phone, e-mail, etc.)
| - Any other pertinent information available
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