It is Reliant’s policy that all overseas teams have two different forms of communication available at all times in case of a crisis event.  All staff members are encouraged to have three different forms of communication available at their bases, but are only required to have two available at all times.

The different forms of communication should not operate based on the same system.  For example, having two forms of communication that use cell towers would be improper in the event that cell towers are disabled by the crisis.  This organization provides company devices to all staff members for communication in a crisis.  Staff members are required to maintain the devices and have them accessible in case of an event.  If staff members cannot establish contact with the Crisis Manager during a crisis, they should contact the nearest US Embassy or Consulate for direction and assistance.

In an emergency situation, communication needs to be quick and clear.  Specifically, if communication systems are unreliable, there is a benefit to being able to communicate information and directions with the least amount of language possible.  This terminology should be familiar to all organization personnel in foreign countries.

Location tracking devices, such as Garmin InReach devices, are required for all teams traveling to remote locations or to areas without reliable cell signal (unless restricted by local ordinances).  Tracking devices are recommended to be “on” even if not “tracking” at all times while traveling overseas.  When at a company office or staff residence, officially, the devices may be powered down, though in the interest of safety it is best to always have the device powered on so long as you can monitor its battery life.

During a crisis event, communication can be the next most important tool to quality planning.  The ability to communicate is crucial to collaborative crisis resolution.  Teams who lose communication with headquarters during an emergency can feel lost and alone.  Companies that lose contact with overseas personnel can feel powerless and worry for their personnel.  Accessible lines of communication allow all parties the confidence to resolve the situation efficiently and effectively.

Basic-2 forms required when in place of residence and when traveling, highly recommended at all time

Moderate-2 forms is highly recommended at all times (required during traveling and in place of residence)

High - 2 different forms required at all times, third form required to own. 3- should include a tracking device (satellite phone or non-local utility dependent (not cell/wifi dependent) is required to own and have at residence and when travel and highly recommended to have it with you at all times.