As soon as the decision is made to begin operations in a foreign country the Crisis Manager or field security representative should make contact with the Embassy or Consulate. Making contact and building rapport with an individual, particularly one of the Regional Security Officers (RSO), at the Embassy or Consulate can pay huge dividends during crisis situations. The Crisis Manger or field security representative should ensure exactly what assistance and services can be provided by the Embassy during a crisis situation to include current and updated warnings, and Embassy guidance on emergency procedures for anticipated crisis events.

The State Department’s Office of American Citizens Services and Crisis Management (ACS) administers’ the Smart Traveler Enrollment Program, which informs the public of conditions abroad that may affect their safety and security. Country Specific Information, Travel Alerts, and Travel Warnings are vital parts of this team. The ACS supports the work of overseas Embassies and Consulates in providing emergency services to Americans traveling or living abroad. They also assist in non-emergency matters of birth, identity, passport, citizenship, registration, judicial assistance, and estates. ACS can facilitate the transfer of funds overseas to assist U.S. citizens in need, repatriate the remains of U.S. citizens who have died overseas, assist victims of crime, and help U.S. citizens who are detained in foreign prisons.

Reliant is requiring that all staff members and official visitors register prior to arrival in a foreign country. As a matter of policy, Reliant maintains up-to-date registration of all persons in foreign countries whether at high or low risk.

ACS operates a 24-hour Duty Officer Program and Crisis Response Teams who work on task forces convened to deal with natural or man-made disasters. ACS can be contacted at:

Overseas Citizens Services: from the U.S: 1-888-407-4747 from overseas: 1-202-501-4444. Also, a Task Force Alert can be electronically sent here.

The intention of this policy is to ensure that, in case of a crisis, all organization affiliated personnel are registered and able to be helped by the US State Department.  There are many examples of State Department aid that was given only to those US citizens registered as being in the foreign country.  If a crisis occurred on a large scale, the US State Department’s resources outweigh this organization’s resources.  Because this organization values its human assets, we want to utilize all possible resources in a crisis.