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- What I say on a follow-up call:
- "I know you've been praying about joining my team and wanted to see how that decision is going."
- "Would a few more days give you the ability to come to a decision? Let's see, today is Monday. How about I give you a call back on Wednesday?"
- Use a date as a motivator: "I'm praying in faith that the Lord will have 6 people join my team at $100 a month by September 30th. Would you be one of those 6 people for me?" (Yes! I need you to join my team! We've got to get this going!) *People will rise to the occasion when you give them a specific amount and a date because they want to be the hero.
- If they've said yes and have procrastinated signing up: Hey, wanted to know if you could start your giving before the end of this month. I can jump on the phone with you and walk you through it. It will take 3 minutes.
- If they've said yes and have procrastinated signing up: Hey, wanted to know if you could start your giving before the end of this month. I can jump on the phone with you and walk you through it. It will take 3 minutes.
- If someone is ready to give, it's ok to ask, "Hey, if you have 3 minutes, I can walk you through how to set that up right now. Do you have a couple of minutes to get that going?" (FYI: You'll need to know how to walk someone through how to start up a gift online. Here’s how:
- How to Start Giving
- How to Start Giving Script - Giving Online with Internet Access
- Snail Mail Packet to Start Gift *download
- When someone is not returning your call, it’s ok to take a break from reaching out to them. If you do this, make sure you give them the date when you will reach out again. This is a relationship-builder that helps establish trust. Sample script: “Hey, it seems like you’re in a busy season right now. I understand. You can trust me to reach back out to you on _____ date. (let that be a date in 2-4 weeks if someone isn’t returning your call).”
Also, see:
- Follow up Sequence for how often to follow up after an MTD meeting. *download
- 4.7 Call Back for a Decision - Scripts/notes from the New Staff Training manual on how to follow up for a decision.