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Following up with donors is one of the hardest parts of MTD. People may choose not to respond during the time they said, or take a long time to do the action steps they said they would. There are some important things to remember about follow up

  1. Pray - Be sure to pray before each follow-up call for the person you are reaching out to. You never know what might be going on in their lives
  2. Grace - Grace on Grace on Grace for people. Remember they want the best for you and your ministry, but their lives are busy. Have grace.
  3. Persistence - Don't give up on people just because they seem to be ignoring you. In general, they aren't 


Let's talk about follow-ups! One of the best places to start with follow-up is during the actual appointment. A couple of ways this can be done:

  1. If a donor says yes to giving, be sure you ask "Great, when do you think it would be possible for you to start your giving?"
  2. If a donor says, "I'm not sure if I can give..." "I don't know how much..."  I say, "Great! I'd love to check back in with you on that decision. Is tomorrow too soon? "
  3. Be sure to always leave an appointment with the next time you will speak to them already scheduled. 

1st follow-up after an appt is the thank you. Send it w/in 24 hours. 

  • What I say on a follow-up call:
    • "I know you've been praying about joining my team and wanted to see how that decision is going." 
    • "Would a few more days give you the ability to come to a decision? Let's see, today is Monday. How about I give you a call back on Wednesday?" 

  • Use a date as a motivator: "I'm praying in faith that the Lord will have 6 people join my team at $100 a month by September 30th. Would you be one of those 6 people for me?" (Yes! I need you to join my team! We've got to get this going!) *People will rise to the occasion when you give them a specific amount and a date because they want to be the hero.
    • If they've said yes and have procrastinated signing up: Hey, wanted to know if you could start your giving before the end of this month. I can jump on the phone with you and walk you through it. It will take 3 minutes.  
  • If someone is ready to give, it's ok to ask, "Hey, if you have 3 minutes, I can walk you through how to set that up right now. Do you have a couple of minutes to get that going?" (FYI: You'll need to know how to walk someone through how to start up a gift online. Here’s how:
  • When someone is not returning your call, it’s ok to take a break from reaching out to them. If you do this, make sure you give them the date when you will reach out again. This is a relationship-builder that helps establish trust. Sample script: “Hey, it seems like you’re in a busy season right now. I understand. You can trust me to reach back out to you on _____ date. (let that be a date in 2-4 weeks if someone isn’t returning your call).”

Also, see: