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Crisis Communication Levels
Crisis Communication Levels

Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Widespread criminal events that inhibit the safe continuation of the team in the future

Large increase in criminal events that impede on the ministry activity of an entire team

A major criminal activity or attempt directed at a team member, or ongoing significant criminal activity directed at a team member

Above-average criminal activity or multiple small criminal acts directed at team members(s)

A significant isolated criminal activity or attempt directed at a team member

Normal Crime


Steps to Reduce Probability and Consequences

  1. Practice situational awareness (Color Codes for Situational Awareness) and operational security procedures
  2. Communicate routinely with the Global Security Advisor
  3. Report all criminal events to the Crisis Manager and Global Security Advisor
  4. Be prepared to activate additional contingency plans if such a situation arises
  5. Research local laws before instituting a team and keep a working record of relevant legislation


Applicable Corporate Policies

Crisis Resolution Protocol

  • Determine the location and status of all personnel that might be affected
  • Immediately Shelter in Place as appropriate based on the threat
  • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency PlanPlanning: Missing Person
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involved
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Call the local authorities and file a police report
  • All non-threatened team members lockdown in team location and confer with the CMT for instructions
  • Reliant will reach out to receive more details and complete an initial Crisis Report
  • Record any injuries with Reliant who will add victim information to their Crisis Report 
  • Determine if the event was directed at personnel or a general increase in criminal activity
  • Follow all law enforcement directives and pursue all available legal ramifications
  • Follow all CMT directions and recommendations

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