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Crisis Communication Levels
Crisis Communication Levels


Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Deadly Epidemic or a major outbreak in the immediate vicinity

Infectious disease detected in the immediate vicinity or a major outbreak in a neighboring area

Infectious disease detected in the area or a major outbreak in a neighboring country

Standard regional diseases and illness

Steps to Reduce Probability and Consequences

  1. Practice environmental awareness (Color Codes for Situational Awareness) and follow safety regulations 
  2. Have a prepared evaluation of local medical facilities with their strengths and weaknesses as well as a suggested list of possible transfer facilities including the nearest Level 1 Trauma Center and the best, most practical US-based facility depending on the general disease/illness
  3. Have an accessible record for all overseas personnel of relevant medical history or conditions, including current treatments
  4. Maintain good health habits to ensure good immune function

Applicable Corporate Policies

Crisis Resolution Protocol

  • Determine the location and status of all personnel in relation to infected areas and inform them of the infected areas
  • If personnel become infected, follow the Contingency Planning: Medical Emergency
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involved
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an Initial Crisis Report
  • Implement procedures to avoid any further contamination of personnel
  • Determine the location and status of all other personnel following all quarantine measures needed. Be alert to and able to advise them to Shelter in Place if needed unless the situation demands immediate Evacuation or Orderly Relocation
  • Avoid physical contact with others
  • Avoid contact with animals and protect against insects
  • Consider prepackaged food and water to avoid contamination
  • Avoid crowds
  • If needed, reference: U.S. CDC – Center for Disease Control and Prevention 1600 Clifton Rd. Atlanta, GA 30333 U.S.A. (800) CDC-INFO, (800) 232-4636 cdcinfo@edc.gov
  • Follow all CMT directions and recommendations

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