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Crisis Communication Levels
Crisis Communication Levels

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Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

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Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Detonation or credible threat toward us individually or generally

Known activity in the immediate vicinity or focused on western citizens

Known activity in larger vicinity not focused on western citizens

Generalized terrorist presence in the vicinity


Steps to Reduce Probability and Consequences

  1. Avoid high threat locations and events
  2. Practice situational awareness (Color Codes for Situational Awareness) and communicate routinely with the Global Security Advisorteam leader
  3. Continually monitor security threats

Applicable Corporate Policies

  1. Evacuations Evacuations may be authorized and mandated at either the local, Self-Evacuation or corporate Reliant level.
  2. Know your Places of Refuge and safe havens
  3. Risk analysis is required annually

Crisis Resolution Protocol

Credible Threat

  • When you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all personnel that might be affected
  • Call the local authorities immediately
  • Establish contact with the Crisis Manager using the Emergency Number
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incident
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an Initial Crisis Report
  • Reliant will share a Tracking Log with you to continue to document details that will also serve as a way to communicate new updates with all parties involved
  • Immediately relocate to a Places of Refuge and/or Evacuation Immediately relocate to a Place or Refuge and/or Evacuate depending on the threat

Bomb Discovered

  • If you discover a bomb, slowly retreat while leaving the bomb undisturbed
  • If you are already touching the bomb, place it in a secure location on a flat surface if possible
  • Retreat to at least 600 yards away and call the local authorities immediately
  • Wash your hands with soap and water if you made contact with the bomb in order to remove any potentially harmful substancesEstablish contact with the Crisis Manager using the Emergency Number
  • Notify all other personnel to shelter-in-place as appropriate
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an Initial Crisis Report
  • Reliant will share a Tracking Log with you to continue to document details that will also serve as a way to communicate new updates with all parties involvedWhen you have time, start the Tracking Log and begin documenting all events
  • Follow all CMT and local authority instructions

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  • Attend to any immediate medical needs (MARCH)
  • Determine the location and status of all personnel that might be affected by the detonation
  • Determine accurate information regarding explosion damage
  • Follow Shelter - in - Place protocols  protocols as appropriate
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an Initial Crisis Report
  • Reliant will share a Tracking Log with you to continue to document details that will also serve as a way to communicate new updates with all parties involved
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incidentEstablish contact with the Crisis Manager using the Emergency Number
  • If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
  • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the missing persons contingency plan
  • When you have time, start the Tracking Log and begin documenting all events
  • the Contingency Plan: Missing Person
  • Record any injuries using the Victim Information Form Form shared with you by Reliant
  • Follow all CMT instructionsShare a copy of your report with Reliant