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Crisis Communication Levels
Crisis Communication Levels

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Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

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Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Individual imprisoned or extended detention for interrogation

Individual in immediate danger of being imprisoned, interrogation/visit from secret police, or a friend of staff detained

Minor legal violations or informal interrogation

Normal legal activity


Steps to Reduce Probability and Consequences

  1. Practice situational awareness and communicate routinely with the Global Security Advisor
  2. Be prepared to activate other contingency plans if situations arise
  3. operational security and follow local laws
  4. Research local laws before instituting a team and keep a working record of relevant legislationIf additional contingencies occur, strongly consider immediate evacuation

Applicable Corporate Policies

Crisis Resolution Protocol

  • Determine the location and status of all other personnel
  • Notify other personnel in the area, in person if possible
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incident
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Consider evacuating any family members as soon as possible, preferably with a designated escort
  • Reliant will share a Tracking Log with you to continue to document details that will also serve as a way to communicate new updates with all parties involved
  • The Team Leader will assign
  • When you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all personnel that might be affected
  • Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and they were arrested, confirm their activities leading up to the incident and locations they might have visited recently. This These personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
  • Contact the nearest U.S. Embassy or Consulate 
  • If there are any missing persons, simultaneously follow the missing persons contingency plan
  • Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • Continue to follow the location and legal status of the detained personnel, but do not advocate or provide legal advice to the detained personnel without CMT authorization
  • The Team Leader should visit the detained personnel as soon as possible to check on their condition, find out what assistance they need, reassure them, and document their version of the events
  • Participate fully in any investigations to ensure compliance with local jurisdiction
  • If released and in good legal standing, evacuate the individual, preferably accompanied by a team member, family, or CMT member
  • Follow all CMT directions and recommendationsIf possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)Share a copy of your report with Reliant