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Crisis Communication Levels
Crisis Communication Levels

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Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

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Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Widespread criminal events that inhibits inhibit the safe continuation of the team in the future

Large increase in criminal events that force the premature conclusion of a specific team

Above-average criminal activity or multiple small criminal acts directed at personnel

Normal Crime


Steps to Reduce Probability and Consequences

  1. Practice situational awareness and operational security procedures
  2. Communicate communicate routinely with the Global Security Advisor
  3. Report all criminal events to the Crisis Manager and Global Security Advisor
  4. Be prepared to activate other additional contingency plans if situations ariseIf additional contingencies occur, strongly consider immediate evacuationsuch a situation arises
  5. Research local laws before instituting a team and keep a working record of relevant legislation


Applicable Corporate Policies

Crisis Resolution Protocol

  • When you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all personnel that might be affected
  • Immediately Shelter in Place as appropriate based on the threat
  • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency Plan: Missing Person
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incident
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Call the local authorities and file a police report
  • All non-threatened team members lockdown in team location and confer with the CMT for instructions
  • Reliant will reach out to receive more details Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
  • Contact the nearest U.S. Embassy or Consulate 
  • If there are any missing persons, simultaneously follow the missing persons contingency plan
  • Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • Reliant will share a Tracking Log with you to continue to document details that will also serve as a way to communicate new updates with all parties involved
  • Record any injuries with Reliant who will create a Victim Information Form
  • Determine if the event was directed at personnel or a general increase in criminal activity
  • Follow all law enforcement directives and pursue all available legal ramifications
  • Follow all CMT directions and recommendationsIf possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)Share a copy of your report with Reliant