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Sometimes participants do not know that they have overpaid.  (It is common for participants to pay $5 extra because of the $695 fee and not realize it).  

If the Reliant gift processing department receives a payment for an amount over what is owed this is the process they will follow...

• Notify the events coordinator of the over payment and the events coordinator will temporarily raise the participant fee so the payment can 
  be added to their name.  (To raise the fee, open up the individual event registrant and click on the arrows next to the fee you'd like to raise (usually the program fee)- always leave a comment to explain why).

• If the amount is over $25 it is policy that Reliant will automatically issue a refund to the participant. The events coordinator will contact the LT director to let them know of the refund, but will not need LT director approval per approved policy.

For those overpayments under $25...

• Reliant will notify the participant and document that they have made an overpayment and give them 30 days to request a refund prior to Reliant applying this overpayment as just a larger payment towards the event. 

• If they give their permission to donate the overpaid fee to the event then we will keep the participants fee at the new raised fee permanently.  (assuming it is a small over payment of $20 or under).  If the over payment is a large sum we will need to move the over payment amount over as an anonymous donation to the event rather than an additional event fee for the individual. 
• If they would like their over payment refunded, the special events coordinator will contact the LT program director for approval for the refund.  If the over payment was made by check then the events coordinator will create a check request and the check will be mailed to the participant.  If the over payment was made by credit card the gift processing department will refund the credit card. Click here for more detailed instructions about refunds.
• Once the fee has been refunded the events coordinator will need to change the event registration fee back to the original fee so that the participant does not show an outstanding balance on their registration. 

One participant's over payments to the program will not be switched to another student’s underpaid registration. The only exceptions is if a church sends in payments to help the students in their church, payment amounts may be switched from an overpaid student to an underpaid one. The church needs to provide written confirmation that this is acceptable to them. 

There may be participants who try to make over payments because they raised more than they needed to raise. And since they signed the financial integrity form that said they can not keep extra money they raised (over and above the cost of LT) they may be wanting to just donate that to the program.  But, rather than the participant making an over payment we suggest two options. They can either donate directly to another participant or tithe towards the program (tithing is different than making an overpayment on their LT fee). Read the donations/tithing info for more details.