What I Do

• Make sure we are meeting our mission to serve missionaries for the gospel

• Oversee just about everything, directing our Managers and Directors

• Report to our Board of Directors

I Can Help You

• Connect Reliant with a new ministry director or church network that Reliant may be able to serve.
• To further appeal a decision by other leadership, if needed.
• Please contact my assistant (sarah.swann@reliant.org) if you would like to schedule a meeting

What I Do

• Oversee Reliant's ministry grant program
• Secretary to the Board, work with our Audit Review Committee and Investment & Finance Committee
• Work with Capin Crouse on our annual audit
• Review our monthly financial reporting
• Perform our annual health and dental insurance renewals & all corporate, property, liability and overseas insurances
• Address legal and liability questions and issues, work to help set policy for Reliant.

I Can Help You

• If you have questions about the Annual Ministry Report
• You want to know more about the Board of Directors
• If you have a legal or policy question
• If you have a question on Reliant's ministry grant program or if your church is interested in creating a grant request for a project

What I Do

• Oversee the implementation of our mission to serve partners, missionaries, and donors
• Chief of Staff to our Executive Director, Manage our Operating Departments and collaborative projects
• Ensure our Central teams, processes, and operations are working efficiently

I Can Help You

• Answer questions about the way our organization and our Central teams operate

What I Do

• Oversee Reliant's HR Compliance Program
• Maintain HR policies, procedures, and training related to compliance
• Support Reliant Program Teams in HR-related issues

I Can Help You

• Answer questions about HR policies or training
• Navigate employee relations issues/concerns (along with Program Team Lead)

What I Do

• Oversee the work and ministry of Reliant's Program Teams
• Ensure the Program Teams are providing tailored resources and direct service to Reliant's church ministry partners and missionaries
• Provide leadership for Reliant's Training, Assessment, Recruiting, and MTD Health and Coaching Teams 

I Can Help You

• Answer questions about Reliant's mission and vision in church/ministry partnership and missionary mobilization
• Provide insight on the philosophies Reliant uses for support raising training, coaching
• Explore ways Reliant can serve and partner with new churches or ministries 

What I Do

• Oversee The Employment Services, Accounting, and Gift Services teams
• File taxes and official tax documents such as W2s and 1095-Cs

I Can Help You

• Research escalated tax, payroll or account balance questions
• Provide resources and consultation on your tax situation as a minister  
• Obtain a copy of a previous year W2

What I Do

• Oversee the Collegiate Program Team

I Can Help You

• Assessment, hiring, compensation, and evaluations of Collegiate Program Team (PT) missionaries
• MTD Coaching, Training, and performance for Collegiate PT
• Missionary care and crisis for Collegiate PT

What I Do

• Un-official "mom" of the Collegiate Program Team. I am the first point of contact for Collegiate missionaries and interns, giving "help desk answers", collecting prayer requests, giving care for missionaries, and helping them know their next steps and who to talk to in the Central Team for all their needs.

I Can Help You

• If you don't know who to call!

• With any employment questions, Reliant account questions, donor questions, etc.

• Set your sponsor or sending church

What I Do

• Monitor MTD health for released college-based churches and missionaries
• Assist in meeting the needs and answering the questions of college-based MTD coaches
• Provide training and continuing education for college-based churches and MTD coaches 

I Can Help You

• With your overall MTD strategy as a church or missionary
• Answer questions about your MTD Health Score and Fundraising Status
• Get connected with resources to help you obtain or maintain MTD health

What I Do

• MTD Coaching
• Communicate with those who have an interest in partnering with Reliant
• Networking and Building Bridges for Reliant partnerships
• Assist in being a trainer (New Staff Training, and Collegiate)

I Can Help You

• General information about Reliant
• Understanding what partnering with Reliant looks like
• Raise support! (If you are assigned to me for coaching

What I Do

• Create and maintain support and care structures for Collegiate missionaries
• Manage projects and provide oversight of implementation of new processes within the Collegiate Program
• Assist in overseeing & tracking Collegiate applicants moving through the Assessment Hub toward a hiring decision/training

I Can Help You

• If you have questions about the Collegiate Systems

What I Do

• Oversee US Churches and Ministries Program

I Can Help You

• Set up a New Partnership between your ministry and Reliant
• Guide a ministry, team, or missionary that you are supervising
• Navigate special circumstances related to any US Church or ministry
• With any questions, support, or MTD coaching for US Missionaries

What I Do

• First point of contact in assisting U.S. based missionaries
• Serve as a liaison between US missionaries and the office support staff (finance, HR, gift processing, technology, etc)
• Provide administrative support for the US Program Team

I Can Help You 

• With questions about the missionary application process
• With questions about U.S. and Church Planting Ministry Team Development programs
• With questions about remote MTD trainings
• If you need Employment Verification
• Scheduling appointments with our U.S. Program Team Members

What I Do

• Develop systems and oversee projects to help the U.S. Program Team serve US Partners and Missionaries more effectively 
• Coordinate and Support MTD training, coaching, and health for US based missionaries
• Support and Coordinate Reliant's Church Planter Support Raising Program 

I Can Help You

• MTD Coaching and Training
• Church Planting support through Reliant

What I Do

• Oversee International Ministries and Programs
• Support and Partner with International supervisors
• Train international workers and guide their employment

I Can Help You

• Set up International ministries that mobilize support-based workers 
• Guide a ministry, team, or worker
• Navigate special circumstances related to International ministry
• Please contact me if you have an emergency in an international ministry location

What I Do

• Serve our international missionaries as the first point of contact
• Work with new missionaries to set up employment
• Track with international missionaries to support employment needs throughout their careers with Reliant

I Can Help You

• With questions about the international missionary application process
• With questions about the international program

What I Do

• Administrate the International Training and Coaching needs.
• Work on systems and special projects within the International Team.

I Can Help You

• With your International Training or Coaching needs or questions.

What I Do

• Coach International Missionaries as they raise support to enter their mission field
• Train International Missionaries to give MTD presentations

I Can Help You

• Persevere through the amazing and challenging support raising season!
• Answer (most!) questions about the international program
• Engage with your supporters through email and social media

What I Do

• Guide and manage our dynamic team that focuses on Residency/Internship/Apprentice/Fellowship programs
• Work with Church and Program leaders to create and facilitate programs
• Engage with new potential partners on what it might look like to partner

I Can Help You

• If you're a church/ministry leader thinking about partnering with Reliant
• To navigate next steps with Reliant, whether you're an intern/resident, hopeful one, or leader

What I Do

• Provide administrative support to the Residencies Director
• Help our Residency and Intern Missionaries as the first point of contact
• Coordinate remote MTD trainings for residencies and interns

I Can Help You

• With questions about the missionary application process
• With questions about residency and intern programs
• With questions about remote MTD trainings

What I Do

• Provide informational support and financial analysis with resident support raising goals
• Internally process and communicate employment information

I Can Help You

• See your support raising progress and trajectory
• Answer and help determine the current financial standing of the account you are responsible for 

What I Do

• Develop and execute Trainings with our Fixed Term Partners.

I Can Help You

• Get connected to training resources for whatever season of MTD you find yourself in.
• Answer questions you may have about an upcoming training.

What I Do

• Oversee the implementation of MTD Trainings, especially Reliant's flagship New Staff Training.

I Can Help You

• Register or pay for an MTD training
• Answer questions about MTD trainings

What I Do

• Oversee the missionary application process

I Can Help You

• With questions about the missionary application process
• Navigate the Reliant Assessment Hub
• With training local leaders to complete interviews for Reliant

What I Do

• Provide support and empowerment to program teams as it involves coaching and MTD health
• Develop systems and strategies for program teams to help recruit, train, and equip coaches
• Develop systems and strategies for long and short term missionaries to put toward full funding and healthy MTD accounts.

I Can Help You

• With any questions about MTD coaching strategy, rhythms and tools
• Strategic questions about the MTD process
• Any personal needs in regards to your MTD coach or your specific MTD health journey

What I Do

• Individual MTD coaching.
• Group coaching cohorts for seasoned missionaries who need a quick boost to their MTD. 

I Can Help You

• Raise support within a cohort of your peers. 
• Reach your support goals in a timely manner. 
• Learn how to cultivate and steward higher-capacity donors. 

What I Do

• Provide oversight and support to the benefits and employment processing team

I Can Help You

• By researching and assisting with complex insurance situations
• Answering questions about the commissioning and ordination processes and procedures 

What I Do

• Process employment and benefits for new and current missionaries

I Can Help You

• Employment paperwork and changes
• Getting your support goals processed

What I Do

• Process benefits for new and current missionaries

I Can Help You

• Understand insurance paperwork and policies
• Enroll or change plans

What I Do

• Oversee Reliant's Accountable Reimbursement Plan
• Oversee the processing of payroll payments

I Can Help You

• Figure out if that "weird" ministry expense is reimbursable
• Understand why your payroll wasn't what you expected
• Plan for large paychecks because of a bonus or large backpay payment

What I Do

• Process submitted reimbursements
• Process payroll tax withholding payments

I Can Help You

• Track a reimbursement
• Get clarity about Reliant's reimbursement policies
• Fill out a new tax form when you move or have a life change

What I Do

• Process submitted reimbursements

I Can Help You

• Be a pro at writing up that ministry expense!
• Track a reimbursement
• Try to fix a rejected reimbursement
• Get clarity about Reliant's reimbursement policies

What I Do

• Oversee daily accounting functions
• Ensure accuracy in financial transactions

I Can Help You

• Answer ministry project fund account balance questions
• Assist with department transfer requests and questions

What I Do

• Oversee the monthly and annual accounting functions
• Work with Capin Crouse on Reliant's annual audit
• Process grant requests

I Can Help You

• Answer questions about ministry project funds or grants
• Provide a copy of Reliant's audited financial statements for any donor who requests it
• Answer random questions that you may not be sure who to direct them to

What I Do

• X
• X
• X
• Daily accounting functions

I Can Help You

• X
• X
• XI help missionaries best by supporting Central Staff Accountants pay the bills and help keep accounting running.

What I Do

• Oversees the daily operations of gift processing.
• Processes donor gifts and donations including paper checks, automatic withdrawal, and online or phone gifts.
• Answers donor and missionary phone calls and e-mails. 

I Can Help You

• Donor giving and records

• Automatic withdrawal

• Matching gifts

What I Do

• Processes donor gifts received through the mail.
• Sends daily deposit to the bank through the Remote Deposit Service.
• Sends donor receipts and reminders.
• Manages donor address updates and returned mail.

 What I Do

• Processes donor gifts received through the mail.
• Sends donor receipts and reminders.
• Manages donor address updates and returned mail.
• Processes LifeLink payments.

What I Do

• Answers donor and missionary e-mails and assists with phone calls. Helps donors with basic website issues.

I Can Help You

• Fix a gift that looks wrong on Staffnet or online giving
• Update donor information and giving, misdirected gifts, merge duplicate records
• If a donor wants to give a gift of stock or securities or has questions about matching gifts

 What I Do

• Answers donor and missionary phone calls and e-mails. Helps donors with basic website issues. 
• Assist with processing donor gifts received through the mail.

I Can Help You

• Fix a gift that looks wrong on Staffnet or online giving
• Correct a miscredited gift
• Update donor information and giving

What I Do

• Oversee the office payroll

I Can Help You

• With insurance for office employees
• With other office employee HR related issues and concerns

What I Do

• Assist Reliant's Executive Director
• Administrate special events 

I Can Help You

• If you would like to set up an appointment with Tom Mauriello
• Answer questions that you have about any special events administered by Reliant.

What I Do

• Works to promote streamlined communications processes as well as developing creative elements for Reliant such as our Annual Ministry Report.
• Communication pieces to our field staff and Central employees

I Can Help You 

• With ordering MTD materials on CopyCat.
• With your profile and cover photo on your Reliant.org profile.
• With Reliant Branding (colors and logos)

What I Do

• First point of contact for our office space in the Lake Nona area of Orlando, FL
• Help build and maintain office culture and environment for all Central employees
• Assist HR Administrator with training and onboarding for new Central employees

I Can Help You

• If you need to know any logistical things about the Central office

What I Do

• Assist the Director of Operations with strategic work for the Central Teams
• Manage collaborative projects and processes around Reliant

I Can Help You

• If you have questions about the way our Central teams operate

What I Do

• Develops and maintains Reliant's applications, services, websites and more.

I Can Help You 

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You 

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

•  I maintain Reliant's servers and network as well as maintain and troubleshoot the office staff's computing needs.

I Can Help You

• If you have a problem with your reliant.org e-mail address
• Sorry! Unfortunately, I can’t help you with your local computer problems