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There are 5 ways to submit a claim to Aetna
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For Claims Status or service call Call Aetna Member Services' faith based customer service team 24/7 at: Outside the US +1 800 231 7729 (via AT&T + access code855 829 9558 (toll free) Collect Outside the US or Direct: +1 813 775 01900449 To check the status of the submitted claims online. Please refer to the following steps: |
There are 5 ways to submit a claim to Aetna
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https://www.aetnainternational.com/ Using the Health Hub is the quickest and easiest way to submit a claim. Aetna has medical, dental, vision, and wellness claim forms that you can either print or complete online. The Health Hub is designed to make it simple for you to find information and get support for your health and wellness needs when you need it most. To make a new claim or track an existing claim, you’ll need to be registered for the Health Hub. Log in and click on ‘Claims’. You can start a new claim or continue working on one you started earlier. Before you begin the process, make sure you have:
Next, you’ll need to tell Aetna about the claim:
After you submit your completed claim form, you will receive a notification by e-mail to confirm that it has been submitted successfully. |
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Claim Processing :
Claims take 10 to 14 days from receipt to be processed and payment is issued shortly after processing is completed. Claims may be delayed if they require additional review, translation, currency conversion, or if additional information is needed.
Questions:
If you have any problems or questions about submitting a claim, visit the FAQ section of the Health Hub or call a member of the Aetna team using the phone number on the back of your Member ID card . Aetna offers round-the-clock help and support, over the phone and online.(also listed below)
Outside the US +1 855 829 9558 (toll free)
Collect Outside the US or Direct: +1 813 775 0449
Claims take 10 to 14 days from receipt to be processed and payment is issued shortly after processing is completed. Claims may be delayed if they require additional review, translation, currency conversion, or if additional information is needed.
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