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Crisis Communication Levels
Crisis Communication Levels


Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Detonation or credible threat toward us individually or generally

Known activity in the immediate vicinity or focused on western citizens

Known activity in larger vicinity not focused on western citizens

Generalized terrorist presence in the vicinity


Steps to Reduce Probability and Consequences

  1. Avoid high threat locations and events
  2. Practice situational awareness (Color Codes for Situational Awareness) and communicate routinely with the team leader
  3. Continually monitor security threats

Applicable Corporate Policies

  1. Evacuations may be authorized and mandated at either the local, Self-Evacuation or Reliant level.
  2. Know your Places of Refuge and safe havens
  3. Confidentiality During Crisis Events

Crisis Resolution Protocol

Credible Threat

  • When you have time, start the Tracking Log and begin documenting all eventsAs soon as you are able, begin documenting and gathering information 
  • Determine the location and status of all personnel that might be affected
  • Call the local authorities immediatelyAs soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involved, (The Smart Traveler Enrollment Program (STEP) app has local "911" numbers you can call- See Helpful International Risk Management Resources)
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an initial Crisis Reportfor their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • Immediately relocate to a Places of Refuge and/or Evacuation depending on the threat

Bomb Discovered

  • If you discover a bomb, slowly retreat while leaving the bomb undisturbed
  • If you are already touching the bomb, place it in a secure location on a flat surface if possible
  • Retreat to at least 600 yards away and call the local authorities immediately
  • Wash your hands with soap and water if you made contact with the bomb in order to remove any potentially harmful substances
  • Notify all other personnel to shelter-in-place as appropriate
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involvedand gathering information 
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an initial Crisis Reportfor their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • Follow all ICMT Follow all CMT and local authority instructions

Detonation


  • Attend to any immediate medical needs
  • Determine the location and status of all personnel that might be affected by the detonation
  • Determine accurate information regarding explosion damage
  • Follow Shelter in Place protocols as appropriate
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involvedand gathering information 
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an initial Crisis Reportfor their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
  • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency Planning: Missing Person
  • Record any injuries with Reliant who will add victim information to the Crisis Reporttheir report
  • Follow all CMT ICMT instructions