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Crisis Communication Levels
Crisis Communication Levels

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Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

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Specific Readiness Level To Determine Next Steps

Level 5Level 4Level 3Level 2
Major Tsunami occurred and brought significant impact to team and operations.Major Tsunami aimed at our location, expected to bring significant impact to team and operations.Minor Tsunami or directed in adjacent locations, minor direct impactStronger than typical natural storm patterns
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or increased seismic patterns resulting in a possibility of a tsunami


Steps to Reduce Probability and Consequences

  • Maintain updated weather forecasts
  • Consider relocating during a Tsunami watch or warning before the Tsunami hits the shore
  • Maintain Maintain Shelter in Place Kit

Applicable Corporate Policies


Crisis Resolution Protocol

  • Upon Receiving Notice of a Tsunami

    • Disseminate notification and evacuate to your Place Places of Refuge in high ground.
    • If you determine that you do not have time to react appropriately, immediately follow Shelter - in - Place protocols adjusting as needed to be as high and far from the shoreline as possible
    • If you see a wave, Shelter - in - Place immediately in on the highest floor.
    • When you have time, start the Tracking Log and begin documenting all eventsAs soon as you are able, begin documenting and gathering information 
    • Determine the location and status of all personnel that might be affected by the tsunami
    • Determine accurate information regarding weather patterns and predicted outcomes
    • Contact Reliant to report the incident: Crisis Reporting for International Incident
    • Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team memberEstablish initial contact with the Crisis Manager using the Emergency Number
    • If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
    • Check updated status of personnel and Tsunami hourly and contact International Crisis Manager if there are changes
    • Check with the nearest U.S. Embassy or and Consulate for Assistance for updated information

    After the Tsunami

    • Check with local officials (before venturing out from a Place Places of Refuge), The Smart Traveler Enrollment Program (STEP) app can be a resource
    • Establish consistent lines of communication for all personnel involved or gather all personnel to a central location for assessment
    • Record any injuries using the Victim Information Form and share victim information with Reliant and if necessary follow the Contingency Planning: Medical Emergency contingency plan
    • Record physical damage, basic utilities, and local conditions
    • If you have the ability, coordinate with the CMT ICMT to decide the best follow-up course of action
    • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the missing persons contingency planthe Contingency Planning: Missing Person