Page History

...

Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

...

Specific Readiness Level To Determine Next Steps

Steps to Reduce Probability and Consequences

...

1. Establish a self-reporting culture on your team (See Employee Reporting)
2. Follow the proper reporting protocols:
   1. Team Members should confidentially report to the Field Leader all moral failures (including level 1-4 incidents). If the Team Leader is the object of scrutiny, the person should report directly to Reliant Central through standard ICMT reporting protocols
   2. The Field Leader will report to the Reliant ICMT all level 3-5 incidents
   3. The ICMT member receiving the report will disclose information as needed to the rest of the ICMT for all level 2-3 incidents 
   4. Any incident that is deemed to be level 4-5 will require response (and possible management) from the entire Reliant ICMT
3. When moral failures occur, the Field Leader should address the conflict directly and justly (See Contingency Planning: Moral Failure)

Applicable Corporate Policies

• Evacuations

1. Practice situational awareness and communicate routinely with the Global Security Advisor
2. Be prepared to activate other contingency plans if situations arise
3. If additional contingencies occur, strongly consider immediate evacuation

Applicable Corporate Policies

• Evacuations may be authorized and mandated at either the local, Self-Evacuation, or corporate Reliant level.
• Know your Places of RefugeConfidentiality During Crisis Events

Crisis Resolution Protocol

• Immediately secure a safe environment for the victim and dependent family members (with an appropriate escort if someone in the family is removed to another location)
• Immediately detain the perpetrator with appropriate personnel to supervise them
• Make sure that the perpetrator can not communicate with the victim unless they have supervision 
• Follow proper reporting protocols found above
• As soon as you are able, begin documenting and gathering information 
• Contact Reliant to report the incident: Crisis Reporting for International Incident
• Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
• Reliant will work with local leaders to assign
• When you have time, start the Tracking Log and begin documenting all events
• Determine the location and status of all personnel that might be affected
• Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
• Establish initial contact with the Reliant Crisis Manager using the Emergency Number
• Record any injuries using the Victim Information Form 
• Contact the nearest U.S. Embassy or Consulate 
• If there are any missing persons, simultaneously follow the missing persons contingency plan
• Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
• If possible attempt to evacuate or relocate to places of refuge
• Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
• .
• The Team Leader and Reliant should directly address the issue and consequences in a private meeting with the abuser
• Those affected by abuse need safety and stability provided. Thus, they should not be housed in the same premises with the abuser. If necessary, leadership may seek a safe haven in a new location.
• The individual(s) who were abusers may be removed from the field and sequestered with appropriate supervision until transported to the U.S.
• You may need to evacuate the individuals, preferably accompanied by team members, family, or ICMT member
• The Team Leader should make contact with, notify, and provide continuing care for affected team members
• Follow all ICMT directions and recommendationsShare a copy of your report with Reliant