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Crisis Communication Levels
Crisis Communication Levels


Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Major Typhoon aimed at our location, significant impact that inhibits the safe continuation of the team

Minor Typhoon or directed in adjacent locations, but major direct impact

Minor Typhoon predicted or directed in adjacent locations, minor direct impact expected

Stronger than typical natural storm patterns, the possibility of a Typhoon

Steps to Reduce Probability and Consequences

  1. Maintain updated weather forecasts
  2. Consider relocating during a Typhoon watch or warning before the Typhoon hits the shore
  3. Maintain Shelter in Place Kit

Applicable Corporate Policies

Crisis Resolution Protocol

  • If you determine that any of the following steps will risk harm, skip any steps below and Shelter in Place immediately
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incidentand gathering information 
  • Determine the location and status of all personnel that might be affected by the typhoon
  • Determine accurate information regarding weather patterns and predicted outcomes
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an Initial Crisis Reportfor their internal crisis report. Eventually, Reliant will share a Tracking Log with you to continue to document details communication tracking log that will also serve as a way to communicate new updates with all parties involvedfor team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
  • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency PlanPlanning: Missing Person
  • Check with the nearest Embassy and Consulate Assistance for updated information
  • Establish consistent lines of communication for all personnel involved or gather all personnel to a central location if communication lines are not available
  • If you have the ability, coordinate with the CMT ICMT to decide the best course of action
  • Check updated status of personnel and Typhoon hourly
  • Consider your options: EvacuationShelter in Place, or Places of Refuge
  • Decide with your team how and when to communicate if you are separated

...

  • Follow the Evacuation Protocols
  • At each major junction or when problems arise, reassess the Typhoon’s status and decide whether to continue or change the plan
  • When you have successfully evacuated, contact the International Crisis Manager
  • Return only when local officials determine that it is safe

...

  • If you Shelter in Place, communicate to the CMT ICMT your location, your supplies, and your timeline for action
  • Remember that a Typhoon is a series of waves that may continue for hours
  • When the Typhoon passes immediately contact the CMT ICMT and prepare non-essential personnel for evacuation if needed

...

  • Relocate to destinations Places of Refuge
  • When you arrive, determine the location and status of all relevant personnel
  • Contact the CMTICMT
  • When you arrive at your Place of Refuge, reassess the status of the Typhoon and personnel
  • Determine whether to Shelter-in-Place at the Place of Refuge or to further Evacuate
  • When the Typhoon passes, contact the CMT ICMT and evacuate non-essential personnel if needed

...