For assistance, problems or questions, please email us.
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Check with Aetna before receiving care to make sure that your care provider is in-network. Below is a snip from page 7 of the Aetna Plan Benefits Details:
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To Access your Claims Status:
Call Aetna Member Services' faith-based customer service team 24/7 at:
+1 855 829 9558 (Toll-Free)
+1 813 775 0449 (Direct)
To check the status of the submitted claims online. Please refer to the following steps:
- Log in to your secure member website - https://www.aetnainternational.com/
- Go to the "Claims" tab.
- Select "Claim Listing".
- Click "Details" on the last column of each row to check specific information about each claim.
Claim Processing:
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Claims may be delayed if they require additional review, translation, currency conversion, or if additional information is needed. | ||
| UI Expand | ||
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Call Aetna Member Services' faith-based customer service team 24/7 at:
+1 855 829 9558 (Toll-Free)
+1 813 775 0449 (Direct)
To check the status of the submitted claims online. Please refer to the following steps:
- Log in to your secure member website - https://www.aetnainternational.com/
- Go to the "Claims" tab.
- Select "Claim Listing".
...
- Click "Details" on the last column of each row to check
...
- specific information about each claim.
Questions:
If you have any problems or questions about submitting a claim, visit the FAQ section of the Health Hub or call a member of the Aetna team using the phone number on the back of your Member ID card (phone numbers are also listed below)
+1 855 829 9558 9558 (Toll Free)
+1 813 775 0449 (Direct)
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