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Crisis Communication Levels
Crisis Communication Levels

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Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

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Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Individual imprisoned or extended detention for interrogation

Individual in immediate danger of being imprisoned, interrogation/visit from secret police, or a friend of staff detained

Minor legal violations or informal interrogation

Normal legal activity


Steps to Reduce Probability and Consequences

  1. Practice situational awareness and communicate routinely with the Global Security Advisor
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation
  4. operational security and follow local laws
  5. Research local laws before instituting a team and keep a working record of relevant legislation

Applicable Corporate Policies

Crisis Resolution Protocol

  • When you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all other personnel that might be affected
  • Notify other personnel in the area, in person if possible
  • As soon as you are able, begin documenting and gathering information 
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • Consider evacuating any family members as soon as possible, preferably with a designated escort
  • The Team Leader will assign Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and they were arrested, confirm their activities leading up to the incident and locations they might have visited recently. This These personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
  • Contact the nearest U.S. Embassy or Consulate 
  • If there are any missing persons, simultaneously follow the missing persons contingency plan
  • Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • If possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
  • Continue to follow the location and legal status of the detained personnel, but do not advocate or provide legal advice to the detained personnel without ICMT authorization
  • The Team Leader should visit the detained personnel as soon as possible to check on their condition, find out what assistance they need, reassure them, and document their version of the events
  • Participate fully in any investigations to ensure compliance with local jurisdiction
  • If released and in good legal standing, evacuate the individual, preferably accompanied by a team member, family, or ICMT member
  • Follow all ICMT directions and recommendationsShare a copy of your report with Reliant