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Crisis Communication Levels
Crisis Communication Levels

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Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

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Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Major Typhoon aimed at our location, significant impact that inhibits the safe continuation of the team

Minor Typhoon or directed in adjacent locations, but major direct impact

Minor Typhoon predicted or directed in adjacent locations, minor direct impact expected

Stronger than typical natural storm patterns, the possibility of a Typhoon

Steps to Reduce Probability and Consequences

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  1. Practice situational awareness and communicate routinely with the Global Security Advisor
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation

  1. Maintain updated weather forecasts
  2. Consider relocating during a Typhoon watch or warning before the Typhoon hits the shore
  3. Maintain Shelter in Place Kit

Applicable Corporate Policies

Crisis Resolution Protocol

  • If you determine that any of the following steps will risk harm, skip any steps below and Shelter in Place immediately
  • As soon as you are able, begin documenting and gathering information When you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all personnel that might be affected by the typhoon
  • Determine accurate information regarding weather patterns and predicted outcomes
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
  • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency Planning: Missing Person
  • Check with the nearest Embassy and Consulate Assistance for updated information
  • Establish consistent lines of communication for all personnel involved or gather all personnel to a central location if communication lines are not available
  • If you have the ability, coordinate with the ICMT to decide the best course of action
  • Check updated status of personnel and Typhoon hourly
  • Consider your options: EvacuationShelter in Place, or Places of Refuge
  • Decide with your team how and when to communicate if you are separated


EVACUATION

  • Follow the Evacuation Protocols
  • At each major junction or when problems arise, reassess the Typhoon’s status and decide whether to continue or change the plan
  • When you have successfully evacuated, contact the International Crisis Manager
  • Return only when local officials determine that it is safe

SHELTER-IN-PLACE

  • If you Shelter in Place, communicate to the ICMT your location, your supplies, and your timeline for action
  • Remember that a Typhoon is a series of waves that may continue for hours
  • When the Typhoon passes immediately contact the ICMT and prepare non-essential personnel for evacuation if needed

PLACES OF REFUGE

  • Relocate to destinations Places of Refuge
  • When you arrive, determine the location and status of all relevant personnel
  • Contact the ICMT
  • When you arrive at your Place of Refuge, reassess the status of the Typhoon and personnel
  • Determine whether to Shelter-in-Place at the Place of Refuge or to further Evacuate
  • When the Typhoon passes, contact the ICMT and evacuate non-essential personnel if needed
  • Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
  • Contact the nearest U.S. Embassy or Consulate 
  • If there are any missing persons, simultaneously follow the missing persons contingency plan
  • Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • If possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
  • Share a copy of your report with Reliant