For assistance, problems or questions, please email us.
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Resources to Review:
Click the image below to open up a PowerPoint with visual instructions for:
- Downloading and Navigating the App
- Submitting a Claim and Checking its Status
- Registering and Logging In to Secure Member Portal
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Check with Aetna before receiving care to make sure that your care provider is in-network. Below is a snip from page 7 of the Aetna Plan Benefits Details: |
Ways to submit a claim to Aetna:
There are 5 ways to submit a claim to Aetna
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For Claims Status or service call Aetna at:
Outside the US +1 800 231 7729 (via AT&T + access code)
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https://www.aetnainternational.com/ Using the Health Hub is the quickest and easiest way to submit a claim. Aetna has medical, dental, vision, and wellness claim forms that you can either print or complete online. The Health Hub is designed to make it simple for you to find information and get support for your health and wellness needs when you need it most. To make a new claim or track an existing claim, you’ll need to be registered for the Health Hub.
After you submit your completed claim form, you will receive a notification by e-mail to confirm that it has been submitted successfully. |
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The Email address to use for sending/attaching claim forms is: |
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From your App store look for the App: Aetna International. Download the App and follow the prompts for Claims.
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The mailing address to use for Aetna claim forms is: Aetna International/Aetna PO Box 981543 El Paso, TX 79998-1543 USA *Don't forget to make copies of everything you mail for your own records. |
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The Fax Numbers for Aetna claims are as follows: Outside the US +1 800 475 8751 (via AT&T + access code) Inside the US: +1 859 425 3363 |
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Members who prefer to pay the expenses upfront can send claims to Aetna for reimbursement. A copy of paid invoices together with the claim form can be sent to us in any of the following:
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To Access your Claims Status:
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Claims may be delayed if they require additional review, translation, currency conversion, or if additional information is needed. |
Call Aetna Member Services' faith-based customer service team 24/7 at:
+1 855 829 9558 (Toll-Free)
+1 813 775 0449 (Direct)
To check the status of the submitted claims online. Please refer to the following steps:
- Log in to your secure member website - https://www.aetnainternational.com/
- Go to the "Claims" tab.
- Select "Claim Listing".
- Click "Details" on the last column of each row to check specific information about each claim.
Questions:
If you have any problems or questions about submitting a claim, visit the FAQ section of the Health Hub or call a member of the Aetna team using the phone number on the back of your Member ID card (phone numbers are also listed below)
+1 855 829 9558 (Toll Free)
+1 813 775 0449 (Direct)
Aetna Claim Form
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