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Crisis Communication Levels
Crisis Communication Levels

Specific Readiness Level To Determine Next Steps

Level 5Level 4Level 3Level 2
Major Tsunami occurred and brought significant impact to team and operations.Major Tsunami aimed at our location, expected to bring significant impact to team and operations.Minor Tsunami or directed in adjacent locations, minor direct impactStronger than typical natural storm patterns or increased seismic patterns resulting in a possibility of a tsunami


Steps to Reduce Probability and Consequences

  • Maintain updated weather forecasts
  • Consider relocating during a Tsunami watch or warning before the Tsunami hits the shore
  • Maintain Shelter in Place Kit

Applicable Corporate Policies


Crisis Resolution Protocol

  • Upon Receiving Notice of a Tsunami

    • Disseminate notification and evacuate to your Places of Refuge in high ground.
    • If you determine that you do not have time to react appropriately, immediately follow Shelter in Place protocols adjusting as needed to be as high and far from the shoreline as possible
    • If you see a wave, Shelter in Place immediately in on the highest floor.
    • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incidentand gathering information 
    • Determine the location and status of all personnel that might be affected by the tsunami
    • Determine accurate information regarding weather patterns and predicted outcomes
    • Contact Reliant to report the incident: Crisis Reporting for International Incident
    • Reliant will reach out to receive more details and complete an Initial Crisis Reportfor their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
    • If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
    • Check updated status of personnel and Tsunami hourly and contact International Crisis Manager if there are changes
    • Check with the nearest Embassy and Consulate Assistance for updated information

    After the Tsunami

    • Check with local officials (before venturing out from a Places of Refuge), The Smart Traveler Enrollment Program (STEP) app can be a resource
    • Establish consistent lines of communication for all personnel involved or gather all personnel to a central location for assessment
    • Record any injuries using the Victim Information Form and share victim information with Reliant and if necessary follow the Contingency PlanPlanning: Medical Emergency
    • Record physical damage, basic utilities, and local conditions
    • If you have the ability, coordinate with the CMT ICMT to decide the best follow-up course of action
    • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency PlanPlanning: Missing Person