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There may be certain times where an expense is ineligible under the guidelines of Reliant’s Reimbursement and Expense Recovery Bonus Standard either because the Standard lists it as ineligible without an exception request or because the expense was denied payment on a submitted form request. In those cases, the field worker may submit an Expense Submission Exception Request to ask that the expense be considered eligible under an exception.

If the expense was a denied payment on an already submitted form, please submit the exception request within 30 days from the date that you were notified that the expense was denied. The date can be found on the reimbursement notes on Toolbox.

The Reliant Reimbursement team will review the information you provide together with the Reliant Management Team to make a decision regarding the request. Factors that will also be considered include, but are not limited to, the intent or purpose of the Standard as well as previous similar situations. Once they make a decision, you will be notified.