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Page History
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Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
All suicides. Death of team leader or leader's family member. Or, the crisis results in the criminal investigation (See Contingency Planning: Crime) of a team member. Or, the crisis results in heavy media exposure. The attention threatens operations. | Death of team member or team family member. Attempted suicide. Suicide or death of strategic/local partner. | In the event of accidental death or suicide, Reliant will always be involved. It immediately jumps to level four. | In the event of accidental death or suicide, Reliant will always be involved. It immediately jumps to level four. |
| Note |
|---|
Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal. Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed. Level 4: Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. Level 5: Crisis Management Team is stepping in to now manage the situation. This is a major crisis resulting in ongoing disruption to operations or the threat now inhibits the ability of the team to safely continue. |
Specific Readiness Level To Determine Next Steps
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Steps to Reduce Probability and Consequences
- Practice situational awareness and communicate routinely with the Global Security Advisor
- Be prepared to activate other contingency plans if situations arise
- If additional contingencies occur, strongly consider immediate evacuation
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local or corporate level.
- Know your Places of Refuge
Crisis Resolution Protocol
- (Color Codes for Situational Awareness) and follow safety regulations
- Have an accessible record for all overseas personnel of relevant medical history or conditions, including mental health
- Research the legal method to obtain a death certificate
Applicable Corporate Policies
Crisis Resolution Protocol
- Do not touch anything other than checking the pulse of the victim
- Notify local authorities including Embassy or Consulate (The Smart Traveler Enrollment Program (STEP) app has local "911" numbers you can call- See Helpful International Risk Management Resources)
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Cooperate with any police investigation
- Confirm the safety and location of all other personnel
- Notify other team members in person if possible or through encrypted methods if necessary, giving appropriate care to family members who may be on the team
- If contacted by another party, the Team Leader must confirm the identity of the deceased personnel
- As soon as you are able, begin documenting and gathering information
- Reliant will reach out to receive more details for the internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Reliant will work with local leaders to assign
- When you have time, start the Tracking Log and begin documenting all events
- Determine the location and status of all personnel that might be affected
- Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
- Establish initial contact with the Reliant Crisis Manager using the Emergency Number
- Record any injuries using the Victim Information Form
- Contact the nearest U.S. Embassy or Consulate
- If there are any missing persons, simultaneously follow the missing persons contingency plan
- Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
- If possible attempt to evacuate or relocate to places of refuge
- Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
- Reliant will contact family members who live in other locations
- Contact the coroner and determine the legal method to obtain a death certificate and coronor report, ensure the body is secure and arrange for post-mortem examinations if required
- Review "If I die" directives provided to Reliant, and share those with appropriate parties
- Obtain details on removing the body
- The Team Leader should make contact with, notify, and provide continuing care for affected team members
- Follow all ICMT directions and recommendationsShare a copy of your report with Reliant
