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Crisis Communication Levels
Crisis Communication Levels

Specific Readiness Level To Determine Next Steps

Level 5Level 4Level 3Level 2
Major Tsunami occurred and brought significant impact to team and operations.Major Tsunami aimed at our location, expected to bring significant impact to team and operations.Minor Tsunami or directed in adjacent locations, minor direct impactStronger than typical natural storm patterns or increased seismic patterns resulting in a possibility of a tsunami


Steps to Reduce Probability and Consequences

  • Maintain updated weather forecasts
  • Consider relocating during a Tsunami watch or warning before the Tsunami hits the shore
  • Maintain Shelter in Place Kit

Applicable Corporate Policies

Note

Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

Level 5: Crisis Management Team is stepping in to now manage the situation. This is a major crisis resulting in ongoing disruption to operations or the threat now inhibits the ability of the team to safely continue. 

Specific Readiness Level To Determine Next Steps

...

Steps to Reduce Probability and Consequences

  1. Practice situational awareness and communicate routinely with the Global Security Advisor
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation

Applicable Corporate Policies


Crisis Resolution Protocol

...

  • Upon Receiving Notice of a Tsunami

    When you have time, start the Tracking Log and begin documenting all events
    • Determine the location and status of all personnel that might be affected
  • Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form 
  • Contact the nearest U.S. Embassy or Consulate 
  • If there are any missing persons, simultaneously follow the missing persons contingency plan
  • Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • If possible attempt to evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
    • by the tsunami
    • Determine accurate information regarding weather patterns and predicted outcomes
    • Contact Reliant to report the incident: Crisis Reporting for International Incident
    • Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
    • If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
    • Check updated status of personnel and Tsunami hourly and contact International Crisis Manager if there are changes
    • Check with the nearest Embassy and Consulate Assistance for updated information

    After the Tsunami

    • Check with local officials (before venturing out from a Places of Refuge), The Smart Traveler Enrollment Program (STEP) app can be a resource
    • Establish consistent lines of communication for all personnel involved or gather all personnel to a central location for assessment
    • Record any injuries and share victim information with Reliant and if necessary follow the Contingency Planning: Medical Emergency
    • Record physical damage, basic utilities, and local conditions
    • If you have the ability, coordinate with the ICMT to decide the best follow-up course of action
    • If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency Planning: Missing Person
    Share a copy of your report with Reliant