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Review the following pages for crisis response information.

Crisis Management Team

Reliant’s executive director gives limited, though sufficient authority to the Crisis Manager for the management of all crises.  The Crisis Manager, with approval from leadership, will appoint a formal Crisis Management Team (CMT).  This team will be available at all times as a trained group of specialists equipped to handle a level 5 crisis. 

Typically, the organization should allow the CMT to be the sole team responding to the crisis, though the CMT frequently does call upon additional staff or resources to assist in their response.  No member of the organization may take any actions related to the crisis or outside of normal operations that could be reasonably interpreted to be related to the crisis without express direction and authorization from the crisis manager, their delegate, the field staff leader, or the field leader’s specified delegate.

The CMT should be relieved of all reasonable duties in order to sufficiently respond to the crisis event.  Engagement may vary based on the role of the staff member and the individual crisis.

We recognize that in all situations, clear lines of authority help to address issues and prevent more crises from arising.  Therefore, the executive director gives express permission to the Crisis Manager to manage all crisis events.  We also recognize that a Crisis Manager cannot adequately manage a crisis alone.  A Crisis Management Team is important to sufficiently resource the organization to respond to a crisis.

Additionally, experience teaches us that having too many organizational resources can cause secondary crises due to operational disruptions or unauthorized responses.  Therefore, the CMT should be the sole group given authority to act and should be separated from the normal operations of the organization to give full focus on the crisis event.