For assistance, problems or questions, please email us.
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Please do not send your requests to member services or directly to Aetna. All requests should come through employment services. Please allow up to 2 weeks for these requests to be processed. |
At times you may need to request a Verification of Coverage or Foreign Insurance Certificate for travel to foreign countries or to provide to embassies upon entry.
A Verification of Coverage can provide proof of coverage for the following:
- Insurance with your effective date
- Dependent coverage with the effective date
- Inpatient hospitalization
- Outpatient care
- Maternity care
- Prescription drug
- Medical evacuation
- Repatriation of remains
Verification of Coverage or Verification of Benefits
When you need to make a request for a Verification of Coverage/Benefits, please follow the instructions below:
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Foreign Insurance Certificate Request
When you need to make a request for a Foreign Insurance Certificate Request, please follow the instructions below:
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Below is an example of a Verification of Coverage Certificate
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