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Note

Please do not send your requests to member services or directly to Aetna. All requests should come through employment services. Please allow up to 2 weeks for these requests to be processed.


At times you may need to request a Verification of Coverage or Foreign Insurance Certificate for travel to foreign countries or to provide to embassies upon entry. 

Verification of Coverage or Verification of Benefits

When you need to make a request for a Verification of Coverage/Benefits, please follow the instructions below:

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Determine what kind of verification letter you are wanting to request.


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Email your request to benefits@reliant.org.


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The benefits team will then process your request and send it to our representative at Aetna. 



Foreign Insurance Certificate Request

 When you need to make a request for a Foreign Insurance Certificate Request, please follow the instructions below:

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Email your request to benefits@reliant.org for a Foreign Insurance Certificate. Please attach the certificate provided by the embassy and the corresponding passport number for each individual.


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The benefits team will process your request and send it to our representative at Aetna


Questions? Contact:

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Usertonya.bartels@reliant.org

Tonya Bartels

Employment and Benefits Specialist

Email: tonya.bartels@reliant.org