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The below contact information is specific to requesting international crisis evacuation assistance services. An international field team member may contact the below services directly, or reach out to the ICMT to contact the services on their behalf. Either way, if a crisis service is needed please let the ICMT know immediately.
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For medical insurance questions and claims please contact AETNA using your insurance card and follow these instructions to submit a claim. Please follow your International Crisis Plan and use the predetermined Local Hospitals and Health Facilities. |
If I need Medical Evacuation Assistance, who should I contact?
I'm covered by Reliant's Aetna Medical Insurance Plan.
Please call Aetna WorldTravler and give them your Aetna Insurance member ID #. After reporting to Aetna, Reliant should be informed through the International Crisis Hotline.
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In most situations, if a medical evacuation will be needed, someone from Aetna will need to assess and direct the movement. It's important to engage the help of Aetna WorldTraveler early on during the incident. |
- 1-877-242-5580 (Int'l Toll Free)
- 1-813-775-0246 (Int'l Collect)
I am NOT covered by Reliant's Aetna Medical Insurance Plan
Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160. After initializing a claim with AIG, the individuals should informReliant.
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If I need to evacuate for non medical reasons or need immediate travel assistance, who should I contact?
Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160
AIG Insurance - Travel Guard Global Assistance |
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Policy Number: 9120160 |
Phone: 877-244-6871 (Within the U.S./Canada) |
Phone: 715-346-0859 (Int'l Collect Call / Reverse Charge (Outside the U.S.) |
Email: assistance@aig.com |
Website: www.aig.com/us/travelguardassistance |
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You can also secondarily call ACE/CHUBB executive assistance services if AIG does not provide you what was needed.
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