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The below contact information is specific to requesting international crisis evacuation assistance services. An international field team member may contact the below services directly, or reach out to the ICMT to contact the services on their behalf.  Either way, if a crisis service is needed please let the ICMT know immediately. 

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Note

For medical insurance questions and claims please contact AETNA using your insurance card and follow these instructions to submit a claim. 

Please follow your International Crisis Plan and use the predetermined Local Hospitals and Health Facilities.


If I need Medical Evacuation Assistance, who should I contact? 


I'm covered by Reliant's Aetna Medical Insurance Plan. 

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AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories



If I need to evacuate for non medical reasons or need immediate travel assistance, who should I contact? 

Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160

AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories

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You can also secondarily call ACE/CHUBB executive assistance services if AIG does not provide you what was needed.

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Executive Assistance Services (associated with ACE/Chubb Policy)

  • Emergency Political Evacuation & Concierge Services
  • Also for Emergency Medical, Personal, Travel Assistance
Phone: 800-766-8206 (Inside U.S. and Canada)
Phone: IDD+800-0200-8888 (Outside U.S. and Canada - 40 countries)
Phone: 202-659-7777 (Collect Calls Outside U.S. and Canada)
Phone: IDD 1-2020-659-7777 (Where Toll Free or Collect Calls are not available - Outside the U.S. and Canada)

To report a 

Please notify Ace/Chubb for the following situations to report a worker's compensation claim (injury):

  • If you are injured on the job
  • If you are injured as a result of an act of war
  • If you are in a car accident while driving on the job
  • If you rent a car and get in a car accident while driving on the job

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ACE/Chubb International Liability - Claims

Email: ChubbClaimsFirstNotice@chubb.com
Phone: 800-433-0385 (Business Hours)
Phone: 800-523-9254 (After Hours)
Information to include:
  • Policy Holder Name
  • Policy Number PHF D38303788 004
  • Type of loss
  • Date of Event
  • Description of loss
  • Insured contact name and details (phone, e-mail, etc)
  • Third-party contact name and details (phone, e-mail, etc.)
Any other pertinent information available